Laundry Attendant Lead

2 weeks ago

Pigeon Forge, United States Dollywood Full time
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across Dollywood Resorts which includes over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to grow our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio.

Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Laundry Attendant Lead who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand and our region.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our hosts, guests, and community while simultaneously ensuring the success and profitability of our unique culinary offerings. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to their life and work. We are seeking an individual who has the ability to bring the vision of the Dollywood Resorts to life. The recipe for the right Laundry Attendant Lead will be equal parts curious learner, innovator, administrator, mentor and motivator.

The purpose of the Laundry Attendant Lead is to be responsible for assisting the Laundry Manager in leading and coordinating the cleaning and delivery/pickup process of hotel linens to ensure guests and hosts experience a clean hotel. All in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Summary of Essential Functions and Responsibilities
  • Keep Laundry Attendants and Drivers focused on work at hand and maintain productivity in the absence of the Laundry Manager.
  • Perform opening and or closing procedures, arm/disarm alarm system lock/unlock doors.
  • Safely operate commercial washers, dryers and folding machines.
  • Load and unload washing machines and dryers.
  • Operate the folders and other laundry equipment in accordance with the product specifications.
  • Clean up machines and surrounding areas as necessary per shift.
  • Comply with attendance rules and be available to work on a regular basis.
  • Operate laundering equipment to ensure safe and thorough cleaning and pressing, keeping work area clean and safe.
  • Help ensure laundry operations run smoothly by alerting the manager when equipment stops working properly.
  • Sort out all linen that needs to be done.
  • Push and pull linen carts that are full of linen.
  • Participate in monthly linen inventory.
  • Must be able to function in a team atmosphere.
  • Completes other duties as assigned.
  • Management reserves the right to change and/or add to these duties at any time.

Management reserves the right to change and/or add to these duties at any time.

Education and Experience Required
  • High school diploma or equivalent
  • Six to 12 months previous commercial laundry experience preferred
  • Must be able to successfully pass a background check and drug screen

Knowledge, Skills, and Abilities
  • Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
  • Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
  • Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
  • Must be self-motivated and disciplined
  • Must be able to prioritize and complete work assignments on a timely basis
  • Must maintain strict confidentiality and judgment regarding privileged information
  • Must be committed to continuous improvement
  • Must have professional appearance with good personal hygiene
  • Must promote and support a "team" work environment by cooperating and helping co-workers
  • Must be able to be productive in a fast-paced, dynamic environment
  • Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
  • Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
  • Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
  • Must show appreciation of others
  • Able to get along with other employees to work out problems and resolve conflicts
  • Able to comprehend instructions and retain information
  • Able to perform duties consistent with creating a safe and secure environment for hosts and guests
  • Able to be flexible to handle frequent changes in priorities.
  • Able to add, subtract, multiply and divide with accuracy.
  • Able to communicate effectively using standard English grammar and punctuation
  • Able to tolerate various temperatures while working outdoors
  • Able to operate/drive a company vehicle with valid TN driver's license and insurance
  • Able to meet the physical demands of the job
  • Must have manual dexterity necessary to complete all job duties
  • Able to sit and/or stand for long/short periods
  • Able to work in various temperatures indoors and outdoors
  • Able to work outdoors
  • Able to see distinguish slight variations in color
  • Working knowledge of the use of laundry chemicals and different formulas, as well as effects on various types of linen
  • Ability to prioritize and organize work
    Able to operate industrial laundry equipment required
  • Able to stand continuously while moving, able to lift, bend, stoop, push and pull repeatedly
  • Must be able to push, pull, bend, stoop and lift up to 50 pounds
  • Ability to push and/or pull wheeled carts weighing up to 400 pounds
  • Must be willing to work extra hours/shifts to insure customer needs are consistently met

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world. Learn More

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