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Senior Business Process Analyst

2 months ago

Minnetonka, United States UnitedHealth Group Full time

At UnitedHealthcare, we‘re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.


Let‘s get one thing straight. We‘re in the business of making revolutions happen every single day. It‘s what‘s needed to make the health care system work better for everyone. As a Sr. Business Process Analyst, you‘ll drive vital projects that have strategic importance to make that mission a reality. You‘ll use your sharp business skills to assist in creating, controlling and improving business processes.


You‘ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.


Primary Responsibilities:

  • Collaborate with assigned business customers to determine ID card project needs and provide appropriate recommendations
  • Assess, interpret, and analyze customer project requirements to ensure alignment with business objectives
  • Partner with business owners, process owners, and technical stakeholders to identify requirements and support solution development
  • Identify process improvement opportunities and propose actionable solutions
  • Provide clear and consistent status updates to stakeholders, ensuring alignment on project progress and issue resolution
  • Support the ongoing operation, maintenance, and enhancement of existing solutions in collaboration with business owners and team members
  • Build and maintain relationships with internal business partners to drive adoption, collaboration, and resolution of ID card-related issues
  • Facilitate understanding of the overall business impact of projects across functional areas and among stakeholders
  • Leverage solid problem-solving skills to anticipate, identify, and diagnose issues, providing recommendations for resolution
  • Develop and nurture relationships across business groups to foster cooperation and efficiently resolve challenges
  • Lead and manage vendor-related projects, ensuring timely delivery and quality outcomes
  • Collaborate with stakeholders to gather, document, and validate project requirements with precision and clarity
  • Conduct User Acceptance Testing (UAT), perform Regression Testing, and oversee Production checkouts to maintain system integrity
  • Utilize specialized tools to configure ID card outputs in partnership with vendors, ensuring alignment with business requirements
  • Address operational issues promptly to minimize disruptions and enhance process efficiency
  • Design and create mockup ID cards to meet the design and functionality needs of business partners


You‘ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 3+ years of experience as a Business Analysis or a similar role
  • Familiarity with configuration tools and testing methodologies (UAT, regression, etc.)
  • Proven solid analytical and problem-solving skills with excellent attention to detail
  • Proven effective communication skills for stakeholder collaboration and documentation
  • Proven ability to prioritize tasks and manage multiple projects simultaneously


Preferred Qualification:

  • Experience with print vendor and print material composition


*All employees working remotely will be required to adhere to UnitedHealth Group‘s Telecommuter Policy


California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you‘ll find a far-reaching choice of benefits and incentives.


Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.