Client Services Representative
2 days ago
Client Services Representative - Remote
Pay Rate: $22.37/hr.
Location: Remote - Office is in Texas
Duration: 12 months
Onsite/Remote/Hybrid: Remote - must be local to the area
Job Description:
Provides escrow services for residential, refinance, and Home Equity loans. Responsible for facilitating real estate transactions by providing a high level of customer service and proactive communication to both internal and external customers throughout the closing process.
Skills/Experience:
Duties
- Handles internal and external inquiries related to moderately complex processes and transactions.
- Monitors messages and questions received via centralized inbox, systematic work queues or phone, responds to moderately complex inquiries and escalates more complex.
- Coordinates the preparation, review and collection of all required documentation and required forms for recording of conveyance deeds.
- Coordinates signing appointments, closing package preparation and final title packages for clients.
- Acts as liaison between internal and external parties to ensure requests are effectively resolved.
- Enters detailed and accurate notes into appropriate systems and files documents according to standard procedures.
- Works with internal and external parties to effectively resolve issues.
- Follows up on any delays in inquiry answers and updates the status in the systems.
- Maintains a high level of customer service through proactive communication with internal and external customers and business partners. Updates management on trends, issues or problems that may impact the business or clients.
- Communicates any requirements to clients and exercises good judgment in the enforcement or exception to policies.
- Practices call ownership and accountability for incoming inquiries.
- Works at enhancing the quality of customer service for the benefit of the company and the customer.
- Performs other duties as assigned by management.
Required Skills:
- Requires working knowledge and established skills to perform day-to-day activities.
- Experience with Title & Escrow services and/or Mortgage Industry.
- Follows standard procedures and guidelines.
- Works under general supervision with limited ability to modify approach.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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