Client Service Representative

2 months ago


Houston, United States H-Town Veterinary Specialists Full time
Job DescriptionJob Description

Location: North Houston, Stafford, Houston

Job Duties Client Service Representative

Our expectation is for a client Service representative is to be the joyful face of H-Town Veterinary Specialists

  • Enthusiasm is the key to this position
  • Deep desire to coordinate and achieve Client satisfaction
  • Desire to maintain smooth communication between client and clinician for seamless transactions
  • Caring instinct with client and patient as central priority
  • Desire to master skills related to communication and logical problem solving

  • Answer incoming client communications (phone, email, text)
  • Greeting clients and guiding clients to exam rooms
  • Schedule appointments
  • Coordinate and document doctors’ schedules on EZ VET
  • Facilitate communications between client and clinicians
  • Facilitate conversations regarding estimates and invoices
  • Processing payments and deposits for procedures
  • Facilitate intake of patients on surgical day with help of nurses
    1. Coordinate and procure signatures for intake and release paperwork
  • Facilitate inputting of surgical charges and creating discharge instructions for surgical patients
  • Coordinate and facilitate patient discharges post operatively
  • Facilitate prescriptions and refills
  • Facilitate follow up communications and post-operative clinician client communications
  • Schedule follow up visits for patients



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