Client Service Representative
2 months ago
Location: North Houston, Stafford, Houston
Job Duties Client Service Representative
Our expectation is for a client Service representative is to be the joyful face of H-Town Veterinary Specialists
- Enthusiasm is the key to this position
- Deep desire to coordinate and achieve Client satisfaction
- Desire to maintain smooth communication between client and clinician for seamless transactions
- Caring instinct with client and patient as central priority
- Desire to master skills related to communication and logical problem solving
- Answer incoming client communications (phone, email, text)
- Greeting clients and guiding clients to exam rooms
- Schedule appointments
- Coordinate and document doctors’ schedules on EZ VET
- Facilitate communications between client and clinicians
- Facilitate conversations regarding estimates and invoices
- Processing payments and deposits for procedures
- Facilitate intake of patients on surgical day with help of nurses
- Coordinate and procure signatures for intake and release paperwork
- Facilitate inputting of surgical charges and creating discharge instructions for surgical patients
- Coordinate and facilitate patient discharges post operatively
- Facilitate prescriptions and refills
- Facilitate follow up communications and post-operative clinician client communications
- Schedule follow up visits for patients
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