Clinical Manager Hotline
1 month ago
Who we are...
Childhelp is the nation’s largest and oldest non-profit organization committed to the prevention, intervention and treatment of child abuse. We believe every child deserves a life free from harm. "All who enter will find love" is not just a saying on our walls, it is a belief we hold close and every one of our team members has a part in that.
Why Childhelp...
No matter your role with Childhelp, each and every day you will challenge yourself to devote your skills, talent and expertise to changing the world for kids. If you are passionate about making a difference, have clinical supervision experience, are currently licensed in the state of Arizona (LMFT, LCSW, or an associate's license), and want to work with an amazing team, please apply We are growing and the kiddos need us
Position Summary:
Oversees clinical operations of the hotline and ensures fidelity to evidence-informed practices, as well consistency and accountability of the hotline supervisory team.
This position has 6-8 direct reports.
Essential Functions:
Clinical Program Management
Implements program strategies to successfully achieve goals and objectives for the program, at the direction of the Director:
- Provides direct oversight of hotline supervisors, including accountability, professional development, and creating a positive culture
- Leads Reflective Supervision initiative and ensures it is being consistently applied throughout the program
- Completes quality review checks of hotline interactions and reports results toward established goals
- Works with supervisory team to ensure trauma-informed practices are adhered to on the supervisory and counselor teams
- Collaborate closely with the Hotline Operations Manager to ensure that program activities operate within the policies and procedures of Childhelp
- Updates clinical policies at the direction of the Director
- Ensures program activities and contracts comply with all relevant legislation, professional standards, and contractual requirements
- Collaborates with partner researchers to ensure clinical best practices
- Reports information to appropriate authorities, when legally bound to do so
Requirements
Education & Experience, Knowledge/Understanding
- Master’s degree in counseling, social work, or other related field
- Minimum of three years’ progressive work experience in clinical supervision
- Understanding the laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements
- Understanding counseling ethical guidelines and boundaries
- Knowledge of laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements
- Knowledgeable of all Hotline referral sources, including the Hotline national resource database
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