Customer Support Agent

2 weeks ago

Springfield, United States UpSlope Advisors Inc. Full time
UpSlope Advisors is looking for a rockstar Customer Support Agent to join our team This person will provide crucial support to the Customer Care Support Center (CCSC) Desk Support and Management services for a local government agency.

Responsibilities include but are not limited to:
  • Respond promptly and professionally to inquiries from government clients and end-users via phone, email, or chat.
  • Investigate and troubleshoot customer issues, providing accurate and timely resolutions.
  • Develop a comprehensive understanding of government systems, applications, and services to effectively address customer questions and concerns.
  • Stay informed about updates, changes, and new features related to government contracts.
  • Communicate clearly and effectively with government clients and end-users, ensuring a positive and informative interaction.
  • Provide guidance on the use of government systems, applications, and tools.
  • Create and maintain documentation, including FAQs, knowledge base articles, and troubleshooting guides.
  • Ensure documentation is kept up-to-date with the latest information.
  • Escalate complex issues to higher-level support or relevant departments as needed.
  • Follow up on escalated issues to ensure timely resolution and customer satisfaction.
  • Assist in providing basic training and educational resources to customers, promoting self-service options.
  • Identify opportunities for improving customer proficiency with government systems.
  • Participate in quality assurance activities to evaluate and enhance customer support processes.
  • Provide feedback to improve the overall effectiveness and efficiency of customer support services.
  • Collaborate with cross-functional teams, including technical support, project management, and other stakeholders, to address customer needs effectively.
  • Share customer feedback and insights with relevant teams for continuous improvement

Qualifications
  • High school diploma or equivalent; additional education or certifications in customer service is a plus.
  • Proven experience in a customer support role, preferably in a government contracting environment.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a positive attitude.
  • Familiarity with government systems, applications, and security protocols is advantageous.
  • Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously.
  • Commitment to delivering high-quality customer service and ensuring customer satisfaction.

Security Requirement

Ability to pass a background check

About Us
UpSlope Advisors is an 8(a), professional engineering services company that provides expert mission-first technical and programmatic support for US Intelligence Community (IC), Department of Defense (DoD), and Federal agencies. As a 'Mission First / People First' company, we believe that success starts with the people. Our employees are the heart of our client(s) mission and enabling success for both our clients and employees requires opportunity for personal and professional growth. At UpSlope, we take pride in our ability to offer a competitive benefits package and a balanced work environment that allows our employees to thrive.Learn More

  • Customer Support Agent

    2 weeks ago

    Springfield, United States UpSlope Advisors Inc. Full time

    UpSlope Advisors is looking for a rockstar Customer Support Agent to join our team! This person will provide crucial support to the Customer Care Support Center (CCSC) Desk Support and Management services for a local government agency. Responsibilities include but are not limited to:Respond promptly and professionally to inquiries from government clients and...

  • Customer Service Representative

    2 weeks ago

    Springfield, United States Mark Cortesi - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...

  • Customer Service Representative

    2 weeks ago

    Springfield, United States Mark Cortesi - State Farm Agent Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...

  • Customer Relations Representative

    2 weeks ago

    Springfield, United States Jon Parker - State Farm Agent Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated...

  • Customer Relations Representative

    2 weeks ago

    Springfield, United States Jon Parker - State Farm Agent Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated...

  • Customer Relations Representative

    2 weeks ago

    Springfield, United States Mark Cortesi - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...

  • Customer Relations Representative

    2 weeks ago

    Springfield, United States Mark Cortesi - State Farm Agent Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...

  • Customer Service Representative

    1 week ago

    Springfield, United States John Fabry - State Farm Agent Full time

    Benefits: Bonus based on performance Competitive salary Health insurance Paid time off Training & development ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with John Fabry - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of...

  • Customer Relationship Manager

    1 week ago

    Springfield, Virginia, United States Jon Parker - State Farm Agent Full time

    Job DescriptionWe are seeking a dynamic Assistant to join our team and support our State Farm Agent in delivering exceptional customer service.About the BusinessOur State Farm Agent is a successful and respected business leader in the community, committed to helping individuals and families protect their assets and plan for the future.Your Key...

  • Marketing Associate

    5 months ago

    Springfield, United States Kaylie Snyder - State Farm Agent Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Marketing Associate - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who...

  • Customer Service Associate

    6 days ago

    Springfield, Virginia, United States Jon Parker - State Farm Agent Full time

    Company Overview:Jon Parker - State Farm Agent is a dynamic organization seeking a professional to join their team as a Customer Relations Representative. This role involves providing exceptional customer service, working with the agent to establish and meet marketing goals, and receiving valuable experience and growth potential.Estimated Salary: $45,000 -...

  • Insurance Sales Support Specialist

    1 week ago

    Springfield, New Jersey, United States Angel Rodriguez - State Farm Agent Full time

    We are seeking an experienced Insurance Sales Support Specialist to join our team at Angel Rodriguez - State Farm Agent. In this role, you will be responsible for providing expert support to our agents, developing leads, and contributing to the growth of our business.Why Join Us?We offer a comprehensive compensation package, including a competitive hourly...

  • Customer Experience Advocate

    2 days ago

    Springfield, Pennsylvania, United States John Fabry - State Farm Agent Full time

    Grow Your Career with Us">As a Customer Service Representative at John Fabry - State Farm Agent, you will have the opportunity to enhance your career while making a real impact on our clients' lives. With a focus on customer satisfaction, we strive to deliver personalized experiences that exceed expectations.A Day in the Life">Your day will be filled with...

  • Customer Experience Coordinator

    3 weeks ago

    Springfield, Oregon, United States Cody Fleming - State Farm Agent Full time

    Company OverviewAt Cody Fleming - State Farm Agent, we are dedicated to promoting State Farm's premier insurance and financial service products. As a vibrant individual who thrives on providing exceptional customer experiences, you will have the opportunity to become an integral part of a trusted brand.Estimated Salary$43,500 - $62,000 per year (hourly plus...

  • Aviation Ground Support Agent

    2 days ago

    Springfield, Illinois, United States Unifi Aviation LLC Full time

    Job Description: As an Airport Ramp Agent with Unifi Aviation LLC, you will be responsible for performing a variety of tasks related to aircraft handling, customer service, and ground support. This is a full-time position that requires a high level of physical stamina, attention to detail, and excellent communication skills.Responsibilities: Loading and...

  • Insurance Customer Relationship Specialist

    3 weeks ago

    Springfield, Illinois, United States Mark Cortesi - State Farm Agent Full time

    Position OverviewA career as an Insurance Customer Relationship Specialist with Mark Cortesi - State Farm Agent can be rewarding and challenging. If you enjoy working with people and are motivated to succeed, this role may be for you.We market only State Farm insurance and financial service products. As an Agent Team Member, you will have the opportunity to...

  • Insurance Agent

    3 weeks ago

    Springfield, United States Shelter Mutual Insurance Company Full time

    A company built to serve you. It's your career, Shelter it! We are seeking an exceptional entrepreneur to make a difference in Springfield, MO and become our newest Shelter Insurance Agent. •Do you have a desire to meet new people, develop new contacts, and become known in your community? •Are you passionate about serving your community? •Do you want...

  • Alarm Monitoring Agent

    1 day ago

    Springfield, Missouri, United States Federal Protection Inc Full time

    Alarm Monitoring Agent Job Description:We are seeking a highly skilled and organized Alarm Monitoring Agent to join our team at Federal Protection Inc. As an Alarm Monitoring Agent, you will be responsible for monitoring security and life safety alarm systems, dispatching law enforcement/first responders, and coordinating service requests from customers. To...

  • Alarm Monitoring Agent

    2 days ago

    Springfield, Missouri, United States Federal Protection Inc Full time

    Job OverviewWe are seeking a skilled Alarm Monitoring Agent to join our team at Federal RESPONSE CENTER, INC. in Springfield, MO. As an Alarm Monitoring Agent, you will play a critical role in protecting our customers' families and businesses by monitoring security and life safety alarm systems, dispatching law enforcement/first responders, and coordinating...

  • Sales Training Agent Effingham County

    7 months ago

    Springfield, United States Georgia Farm Bureau Full time

    JOB PURPOSE: The Training Agent is accountable for the achievement of Insurance Company sales and marketing objectives for their territory. The Training Agent is charged to deliver high quality service to customers while maintaining working relationships with home office and counties that are positive and productive. The Training Agent at GFB provides...