Concessions Manager

Our client's factory was created in 1962 in Vicenza (Italy) as a small manufacturer specialized in women’s pants.

In the early 90’s the collections grew to cover a total look, made exclusively in Italy.

Today, the company creates, produces and distributes three different collections: Woman, Man, Aurea.

LOCATION: Valley Fair Mall, Santa Clara - CA

CONCESSION MANAGER:

• Is a Brand Ambassador for the company, reflects the brand image at all times and ensures that the team is aligned as well
• Support to increase the brand’s footprint in their local market
• Provides an excellent customer experience that is required from the brand, holding the teams accountable to the same expectation at all times
• Responsible for not only driving sales, but ensuring all stores teams are building and developing client relationships
• Optimization of the global sales performance, directly managing the Top/ VIP customers, increasing the customer service standards and working for the continuous development of the team’s product knowledge and selling skills

CLIENT MANAGEMENT AND CRM

• Guarantees and actively participates in managing customer relationships, ensuring an high level of satisfaction, coordinating the store team and implementing guidelines in according with the company’s expectations.
• Expand and increase new client database while maintaining existing relationships with loyal client base in order to promote customer loyalty, as well as partnering with the DOS to focus on Top VICs
• Support to manage CRM KPIs set by Retail Management, ensuring that the necessary customer data is collected in order to contribute to the CRM reporting and strategy
• Support and with all in store marketing events, working in tandem with the marketing team
• Directly manages the relations with Top/VIP customers.

TEAM MANAGEMENT

• Creating cohesion amongst the team, ensuring they are carrying out their responsibility to the best of their abilities
• Touch bases with sales team regards to their client’s outreach, follow-up and new customer acquisition
• Management directly related to coaching and feedback
• Ensures that all internal procedures are implemented and met

VISUAL

• Oversees visual merchandising practices and standards, ensuring that the store and the product image are aligned with the Central Visual guidelines and coordinating the store team
• In partnership with the visual merchandising team, help to support and execute the visual merchandising guidelines, practices, and standards to ensure that the store windows, display, product and store image are in line with corporate and HQ guidelines
• Ensuring that the shop windows and displays are always presentable and in alignment with VM guidelines set by HQ

OPERATIONS AND PROCEDURES:

• Stays in the know relating to all the company procedures related to the store, delegates and oversees execution
• Ensures that the security procedures are properly executed
• Liaising with the team for the store’s theft and loss, as well as training store teams on loss prevention

STOCK

• Supervises stock level activities, and is solution minded with challenges as it relates to stock and back of house matters
• Responsible for supporting the management and the optimization of the stockroom, in order to guarantee that the back of house is designed and set up to support the front of the house efficiently
• Ensuring the care of all the products and materials in the stockroom are upheld to company standards at all times
• Supports the activities related to the daily closings, and inventory procedures based on the company guidelines

JOB TYPES:

Full-time, Contract

Benefits: Dental insurance, Health insurance, Paid time off

Schedule: 8 hour shift, Weekend availability

Supplemental pay types: Bonus pay

Experience: Retail sales: 5 years (Required)