Senior Technical Support Specialist

4 weeks ago


Irvine, United States Addison Group Full time

We have partnered with a large privately owned insurance broker and are looking to add a senior technical support specialist to their team.


Job Description:

12–18-month contract with the potential to convert.

  • hybrid 2 days onsite opportunity someone local to the Irvine or Laguna Area, that could get onsite if emergencies arise in Los Angeles.
  • Providing support to their local end users as well as their nationwide help desk for internal support
  • Ability to receive and complete tickets potentially with ServiceNow.
  • Mobile device management and support of multifactor authentication issues.
  • Confident supporting a Windows environment (windows 11)
  • Knowledgeable of Microsoft Office Suite
  • VPN experience (enterprise level)
  • Active Directory/Azure management
  • Responds well to unexpected events and can pivot to different issues as needed.


Salary up to 65k upon conversion


If you are a quick learner, who can work, record and resolve technical issues while providing excellent customer support then this role is for you



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