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Educational Technology Support Specialist
3 months ago
JOB SUMMARY
The School Technology Support Specialist is responsible for school-based technical support for students and staff (faculty/administration), ensuring that technology hardware and software work to fulfill educational requirements and needs.
The School Technology Support Specialist works both independently and collaboratively. They independently resolve user technical problems, but also coordinate with other technology staff and/or supervisors to refer to or resolve more complex issues.
DUTIES AND RESPONSIBILITIES
This list of essential functions is not exhaustive and may be supplemented as necessary in consultation with the employee(s) involved.
Maintain the school’s inventory of student devices, printers, presentation equipment, and other related hardware. Communicate with the Asset Management Specialist to ensure that inventory is sufficient to support the needs of students and staff. Surplus and redistribute equipment as needed.
Assign and collect student computing devices and peripherals as needed.
Management (creation/removal) of user accounts.
Assign one-day loaner devices to students who need temporary devices. Assess damage and enter tickets for repair of devices.
Support staff and students in troubleshooting procedures for hardware, software and peripherals, such as printing errors, network connectivity problems, presentation system issues, email issues, and device power issues.
Monitor student use of equipment, Internet, email and other technology resources as requested by supervisor(s) or school administrators.
Support annual testing efforts in collaboration with school administration.
Share information with school staff regarding learning opportunities, technical implementations and timelines, and technology requirements.
Ensure the technology labs on all sites are fully functional.
Support religious schools on weekends when needed.
Update firmware/OS on devices
Perform other related duties as assigned.
WORKING CONDITIONS
May experience frequent interruptions. Physical requirements include operating computer equipment, moving and lifting computer equipment and related peripherals (bending, pushing, repetitive motions, kneeling and stooping). Must have physical ability to lift a minimum of 40 pounds.
MINIMUM QUALIFICATIONS
Education and Experience
Must be at least 18 and hold a high school diploma or equivalent. Skill and experience working with school-age children are preferred. This is an entry level position and well suited for individuals who are interested in pursuing a career in IT.
Knowledge, Skills, and Abilities
Demonstrated ability to establish and maintain effective relationships with students, teachers, district staff, and the public. Knowledge of practical uses of technology in the curriculum; ability to communicate effectively orally and in writing; ability to work with minimum supervision; demonstrated initiative and problem-solving skills; basic troubleshooting of Macintosh and PCs and peripherals; and technical knowledge of network use, hardware and software.
Must-Have Attributes:
Scrupulous, ethical, and honest. You are beyond reproach in business dealings. Internally and externally, you are known to be reliable, accountable, and trustworthy.
Listen, take feedback seriously, and be open-minded when presented with new ideas.
Aren’t afraid to ask questions and seek help when needed.
Flexible, capable, and at ease managing changing priorities with a “can do” attitude.
Investigative. You enjoy exploring new technology and system features, sharing them with others, and identifying patterns of issues/needs.
Maintain good documentation. You understand that working with a variety of clients in different technological environments requires you to document client issues, needs, and work records.
Ability to work autonomously on assigned projects through completion
