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Senior Systems

3 months ago

Draper, United States Onward Technology Full time

Onward Technology is a Managed IT provider for a diverse portfolio of clients throughout Utah and several other states. For many of our clients, we provide turn-key IT management - functioning as their entire IT department. For others, we partner with them to solve their toughest networking problems, especially complex WiFi deployments in difficult environments. Engineers at Onward experience an ever-changing variety of IT challenges across multiple industries. If you thrive on confronting challenging problems, constantly learning, and working directly with end users in person, Onward could be the next step in your career journey.


Position Description:

The Sr. Systems/Network Engineer will design, deploy, and manage client network infrastructure. This includes but is not limited to Windows servers/VMs, network controllers, managed switches, APs, PBX, firewalls, content filters, surveillance cameras / NVRs, door access control systems, and intercom systems. The Sr. Systems/Network Engineer will also support and troubleshoot escalated issues that our on-site support technicians may encounter, which includes complex desktop support issues. Given our breadth of clients, you must be able to quickly gain familiarity with managing and configuring network equipment from multiple manufacturers. You must have the ability to resolve problems efficiently on your own with little to no supervision. The Sr. Systems/Network Engineer needs the ability to communicate clearly with employees and clients who have varying levels of technical knowledge. Customer service skills are a must.

As a Sr. Systems/Network Engineer, you have ultimate accountability for issue resolution:

  • If an issue is passed up to you that you don’t know how to resolve, you figure it out whatever it takes.
  • If there is a high-impact issue that needs to be resolved within a certain time frame (e.g. the next morning), you take care of the issue within that time frame (e.g. working late until you fix it).
  • There isn't an option to say “I give up” on an issue.


Skill Set Requirements

At least 7 years of IT / troubleshooting experience

Ability to setup (from scratch) and manage Windows Server DC, GPOs, DNS, DHCP

Solid background in network management, VLAN, Subnetting, Routing

Knowledge and experience in virtualization technologies, preferably Microsoft Hyper-V.

Understanding of Firewall NAT and Traffic rules.

Extensive MacOS and Windows experience

Significant general IT support experience

Able to efficiently prioritize and work on multiple simultaneous projects and day-to-day tasks

Strong, Advanced Troubleshooting Skills (Ability to work through issues methodically and independently)

Exceptional customer service skills

Unyielding integrity

Strong communication skills

Desire to continually learn

Ability/willingness to travel frequently to client locations throughout Utah

Ability/willingness to travel occasionally to out-of-state client locations

Ability to be in the office from 8am-5pm M-F.


Preferences

WiFi Design and Management Experience

GSuite Administration Experience

VoIP Support & Management Experience

Experience with Ruckus, ICX/Brocade, Aruba, Sophos, and/or Fortinet solutions

Experience installing and configuring content filtering appliances

Bachelor’s degree in Information Technology, information Systems, Computer Science, Computer Engineering or similar discipline or equivalent experience.


Onward provides a benefits package including:

  • Contributions to Health Insurance premiums
  • Dental, Vision, and Life Insurance Plans
  • 401k program with 6% matching (after 1st year)
  • 15 Days of PTO
  • Paid Holidays
  • Two Weeks Paid Parental Leave
  • Parental Bonus of $5000
  • Self-Development Incentives


Company values

Integrity - We do the right thing, period.

Likeability - We put people and relationships first.

Balance - We spend our time in a way that allows us to uphold personal priorities alongside professional ones. We fulfil our responsibilities to clients, co-workers, and family.

Ownership - We do what we say we'll do. We take accountability for the result of our actions. We take initiative to complete what needs to be done.

Forever Onward - Learning never stops. We are on a journey to become the best version of ourselves, professionally and personally. We embrace challenges and value growth over comfort.Onward Technology is an IT services provider for a diverse portfolio of clients throughout Utah and several other states. For many of our clients, we provide turn-key IT management - functioning as their entire IT department. For others, we partner with them to solve their toughest networking problems, especially complex WiFi deployments in difficult environments. Engineers at Onward experience an ever-changing variety of IT challenges across multiple industries. If you thrive on confronting challenging problems, constantly learning, and working directly with customers in person, Onward could be the next step in your career journey.