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Senior Vice President of Operations

2 months ago

Draper, Utah, United States Loveland Living Planet Aquarium Full time
Job Summary

We are seeking a highly skilled and experienced Senior Vice President of Operations to join our team at the Loveland Living Planet Aquarium. As a key member of our senior leadership team, you will be responsible for overseeing the daily operations of the aquarium, evaluating the success of our exhibits, events, and conservation efforts, and developing and executing long-term financial and strategic goals.

Key Responsibilities
  • Establish and implement the strategic direction of the aquarium's operations division
  • Collaborate with senior leadership to develop and meet company goals while providing expertise and guidance on operations projects and systems
  • Work with and collaborate with the Vice President team, as well as all departments
  • Guide the development, tracking, and reporting of guest and market research to deliver actionable KPIs
  • Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials
  • Ascertain departmental decisions and project plans are in line with the organization's business plan and vision
  • Establish, communicate, and implement operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution
  • Review and approve cost-control reports, cost estimates, and staffing requirements for projects
  • Present periodic performance reports and metrics to the chief executive officer and other leadership
  • Maintain knowledge of emerging technologies and trends in operations management
  • Develop short- and long-range goals; evaluate results and provide regular reporting of progress towards such goals
  • Ensure systems and standard operating procedures are up to date; assist in company policy development and documentation
Requirements
  • Bachelor's degree in an industry-related field, such as Business Administration, Hospitality Management, Economics, Finance, or Organizational Leadership
  • 10 years of professional, on-the-job experience, at least 5 of those years must be in aquariums, zoos, or hospitality and attractions
  • Minimum 5 years of working in an AZA facility or the AZA organization, experience including accreditation and reaccreditation processes
  • Strong administrative skills
  • Ability to lead, motivate, delegate, upskill, coach, and resolve conflict among direct reports, team members, and peers
  • Creative problem-solver with the capability to improve the quality of current practices and procedures
  • Skilled analyst of records and trends in order to create an effective data-driven strategy
  • Out-of-the-box thinker who understands the power of marketing/public relations and has a successful track record in driving the adoption of technology products and services
  • An energetic, creative, and credible leader with high ethical standards
  • Proven ability to cope with conflict, stress, and crisis situations
  • Thorough knowledge of animal wellness standards
  • Excellent verbal and written communication skills
  • Capable of meeting performance standards and deadlines even in high-pressure situations
  • Proficient with digital workplace solutions including, but not limited to, Microsoft Office, Adobe Creative Cloud, accounting, and ticketing software
Physical Requirements

A successful candidate will be able to perform the following physical requirements with or without reasonable accommodation:

  • Travel in- and outside the facility to conduct safety inspections
  • Prolonged periods sitting at a desk and working on a computer
  • Stand, stoop, kneel, crouch, crawl, and run
  • Close vision, distance vision, peripheral vision, and depth perception
  • Routinely lift and move up to 50 pounds

Working hours may include evenings, holidays, and weekends.