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Senior Business Analyst

2 months ago

Draper, Utah, United States Walmart Full time
Job Summary

We are seeking a highly skilled Senior Business Analyst to join our team. As a key member of our Marketplace Operations team, you will be responsible for providing business support to cross-functional teams, troubleshooting problems, and implementing strategic initiatives.

Key Responsibilities
  • Troubleshoot problems by identifying root causes, recording issues, and distinguishing problems that can be solved internally from those that require external direction.
  • Support the execution and implementation of strategic initiatives by evaluating processes and procedures for potential improvement opportunities.
  • Contribute to project teams, maintain project schedules and budgets, and mitigate project risks.
  • Analyze and report business area information, identifying trends and errors, and recommending opportunities for improvement.
  • Provide expert advice and guidance to others in the application of information and best practices.
Requirements
  • Salesforce Admin Certification
  • 0-1 year of experience in Hardware/Software troubleshooting
  • 0-1 year of experience in Customer Support Experience
  • CRM experience and/or certification
  • IVR/Softphone Admin experience
  • Any other previous system or software administration experience
  • Strong tech implementation/troubleshooting background
  • Strong analytical skills
  • Experience supporting multiple projects and supporting various business initiatives
  • Experience building reports or dashboards in any system
  • Previous contact center experience
What We Offer
  • Competitive pay and performance-based bonus awards
  • 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and more
  • Flexible, hybrid work arrangement
  • Opportunities for professional growth and development
About Us

We are an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.