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Director, Vessel Operations

2 months ago

Miami, United States Norwegian Cruise Line Holdings Ltd. Full time

JOB SUMMARY: The Director Vessel Operations Continuous Improvement be a key driver in advancing the Company's operational efficiency, productivity, and guest satisfaction across the fleet. This role will serve as a crucial bridge to NCLH's Transformation Office, ensuring the seamless integration of strategic initiatives aimed at achieving operational excellence and delivering outstanding guest experiences.


DUTIES & RESPONSIBILITIES:

  • Develop and execute a robust continuous improvement strategy that aligns with NCLH's overarching business goals, driving operational enhancements across all vessel operations.
  • Identify and capitalize on opportunities to optimize processes, eliminate waste, and achieve cost savings throughout vessel operations.
  • Lead cross-functional teams in performing detailed process analyses, root cause evaluations, and performance gap assessments to identify and address areas for improvement.
  • Design and implement innovative solutions to enhance operational efficiency, leveraging methodologies such as Lean, Six Sigma, and other improvement frameworks.
  • Establish, monitor, and analyze key performance indicators (KPIs) and metrics to measure operational effectiveness and track the progress of improvement initiatives.
  • Create and deploy training programs aimed at equipping vessel teams with the skills and knowledge necessary for continuous improvement.
  • Oversee the development and implementation of asset strategies to optimize resource utilization and minimize costs, including opportunities for standardization, obsolescence management, and inventory optimization.
  • Foster a culture of innovation, continuous improvement, and problem-solving across the organization, encouraging a proactive approach to operational challenges.
  • Collaborate closely with both shipboard and shoreside departments to ensure alignment and unified support for vessel-based improvement initiatives.
  • Lead and drive cross-functional initiatives within the framework of the Transformation Office, ensuring alignment with broader organizational goals.
  • Perform other job-related functions as assigned.


QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree

FIELD(S) OF STUDY: In engineering, operations management, or a related field. Master's degree preferred.


EXPERIENCE:

  • Minimum of 10 years of experience in operations management, with a strong focus on continuous improvement.


COMPETENCIES/SKILLS:

  • Proven track record of leading successful continuous improvement initiatives in a complex, fast-paced environment.
  • Demonstrated expertise in lean methodologies, Six Sigma, or other process improvement frameworks.
  • Strong analytical and problem-solving skills with the ability to identify and implement practical solutions.
  • Excellent leadership and interpersonal skills with the ability to build and motivate teams.
  • Strong project management skills and the ability to manage multiple projects simultaneously.
  • Experience in the cruise industry is preferred but not required.