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Director of Operations

1 month ago

Miami, United States Segrera Associates Full time
Job Title: Director of Operations

At Segrera Associates, we are seeking a highly skilled and experienced Director of Operations to lead our Surgery Center in Miami. This is a unique opportunity to join a dynamic team and contribute to the success of our healthcare operations.

Key Responsibilities:
  • Operational Management:
    • Oversee the daily operations of the center, ensuring smooth and efficient functioning.
    • Implement and maintain standard operating procedures for the center.
    • Monitor and improve workflow processes to enhance productivity and patient satisfaction.
  • Collections Management:
    • Manage and oversee the collections process, ensuring timely and accurate billing and payments.
    • Develop strategies to reduce outstanding accounts receivable and improve cash flow.
    • Collaborate with the finance team to reconcile accounts and resolve discrepancies.
  • Staff Supervision:
    • Lead, mentor, and manage a diverse team of healthcare professionals, including administrative and clinical staff.
    • Conduct performance evaluations, provide feedback, and facilitate professional development opportunities.
    • Ensure adequate staffing levels and coordinate staff schedules to meet operational needs.
  • Quality and Compliance:
    • Implement quality control measures to maintain high standards of patient care and safety.
    • Conduct regular audits and inspections to identify and address areas of improvement.
  • Strategic Planning:
    • Develop and implement strategic plans to achieve operational goals and enhance service offerings.
    • Collaborate with senior management to identify growth opportunities.
    • Monitor industry trends and adjust strategies to stay competitive in the healthcare market.
  • Patient Experience:
    • Enhance the patient experience by ensuring a welcoming, caring, professional, and efficient environment.
    • Address patient concerns and feedback promptly and effectively.
    • Implement patient-centered initiatives to improve satisfaction and loyalty.
  • Financial Management:
    • Prepare and manage budget for location, ensuring financial targets are met.
    • Monitor expenses and implement cost-saving measures without compromising quality.
    • Generate financial reports and provide insights to senior management.

Requirements:

  • Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
  • Minimum of 5 years of experience in healthcare operations management, preferably in a medical office environment.
  • Strong knowledge of healthcare regulations, billing, and collections processes.
  • Proven leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to multitask and prioritize in a fast-paced environment.