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Collections Specialist

2 months ago

Philadelphia, United States Acro Service Corp Full time

Job Title: Collections Specialist II

Duration:06 months (Temp to Permanent role)

Location: (Remote)

Pay rate: $20 Hour on w2 without any benefits.

Summary:

The main function of a collector is to locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. A typical collector is responsible for receiving payment, preparing statements to credit department if customer doesn’t respond, and keeping records of collection.


Job Responsibilities:

• Receive payments and post amounts paid to customer accounts.

• Locate and monitor overdue accounts.

• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, services, or credit contracts.

• Persuade customers to pay amounts due on credit accounts, damage claims or non-payable checks, or to return merchandise.

• Arrange for debt repayment or establish repayment schedules, based on customers’ financial situation


Skills:

• Verbal and written communication skills, customer service and negotiation skills.

• Ability to work independently and manage one’s time.

• Ability to accurately document and record customer/client information.

• Knowledge of federal, state, and company policies, procedures and regulations as related to collections.

• Previous experience with computer applications, such as Microsoft Word, and any other related collections software a plus.


Education/Experience:

• High school diploma or GED required.

• 2-4 years financial and/or customer service experience required.