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Collections Specialist

4 weeks ago

Philadelphia, Pennsylvania, United States Elsevier Full time

About the Role

In this role, you will work to ensure that all unresolved/unpaid debits and credits on a customer's accounts receivable are worked to conclusion.

This is a 35 hour per week internship to be worked in our office on a hybrid basis.

Responsibilities

  • Ensuring that customer debts are collected in line with contracted payment terms.
  • Following up with customers through dunning letters, statement of accounts, and email reminders.
  • Setting collection priorities based on customer risk profiles and amount past due.
  • Negotiating pay-plans and ensuring that pay-plans are signed off by the relevant authority.
  • Ensuring reconciliations are up to date and that write-offs (escheatment where applicable) are part of the monthly cycle of activities.
  • Providing up to date status of the account, and addressing any queries from customers.

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society.

We harness innovative technologies to support science and healthcare to partner for a better world.

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.