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2 months ago

Houston, United States FlexTek Full time

Job Description

Job Title: Assistant General Manager


Location: PrimeFlight Cargo


About Us: PrimeFlight is a leading provider in the aviation cargo industry, dedicated to ensuring the efficient and safe transport of goods across the globe. We are seeking a dynamic and experienced Assistant General Manager to support our operations and drive excellence in service delivery.

Essential Functions:

The Assistant General Manager must possess the ability to work effectively in a team environment, partnering with senior management and customers, and is accountable for the following essential functions:

• Managing the day to day activities of the station operation

• Prioritizing workplace safety with established metrics with safety team

• Maintain financial performance of the location by controlling labor costs and expenditures

• Focus on client relationships and contract retention

• Developing and implementing strategies, processes, and procedures that will effectively influence company profitability and operational success

• Achieving monthly performance metrics and all Service Level Agreements

• Identifying and securing new business opportunities

• Provide assistance when necessary related to recruitment, interview, train, and hire employees

• Be a positive role model to all personnel and the airport community

• Represent with the best intent the business priorities and professional posture of PrimeFlight customer(s)

• Advise, consult and coordinate with the General Manager, Vice President, Corporate Controller, Corporate and Field Support Staff, Training and Quality Assurance, Clients and Vendors.

Responsibilities:

• Foster a safe working environment. Hold employees accountable for the safety audit performance and all operational metrics

• Meet administrative requirements as established

• Monitor and record operational and financial performance and report on a monthly and annual basis

• Work with Sales, Vice President and Controller to develop competitively bids for new business

• Resolve promptly all service issues in problem areas to ensure contract retention. Share the action plan and success factors with the customers

• Perform all necessary supervisory functions to effectively and efficiently manage assigned personnel

o Maintain a qualified and appropriately trained staff for both front line and salaried leaders

o Communicate areas of accountability and performance expectations to assigned personnel

o Recommend salary adjustments, transfers, promotions, and terminations in partnership with leaders and Human Resources

o Partner with training department to ensure proper training of assigned personnel

o Foster a safe, cooperative and harmonious working climate conducive to maximizing employee morale and productivity

o Labor planning to operational schedule

• Adapt to, positively adopt and promote any changes in corporate policy and procedures

• Directing work, appraising performance, rewarding and discipline, coach and counsel employees, addressing complaints and resolving problems. Promote internal advancements with coaching sessions with team members

• Maintain and foster for success the working relationship with all the customers associated with the business unit (internal and external)

• Within the established airport community, be the “face and advocate” for PrimeFlight

• Attend meetings, events on behalf of the PrimeFlight customer(s), displaying professionalism with customers best interest in mind at all times

• Meet or exceed all established Key Performance Indicators and Service Level Agreements

• Demonstrate regular, predictable attendance at the job location

• stand-in when General Manager is absent

Exceed PrimeFlight customer service and safety standard


Competency:

To perform the job successfully, an individual should demonstrate the following competencies: Analytical, Data-driven pertaining to labor planning and process calculation, Problem Solving, Operational and Financial acumen, Customer Service, Interpersonal, and Oral Communication.


Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Minimum Qualifications:

  • degree in Business Administration, Logistics, or a related field, or equivalent work experience.
  • of 8 years of management experience in the aviation cargo industry or a similar operational role.
  • ability to manage large teams and complex operations.
  • organizational, analytical, and problem-solving skills.
  • communication and interpersonal skills.


Preferred Qualifications:

  • degree in Business Administration or a related field.
  • of industry-specific software and technology.
  • in implementing process improvements and operational efficiencies.


Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. Ability to communicate effectively in English.


Math Ability: Ability to understand and analyze financial operations, profit and loss statements, customer invoices, and other mathematical functions necessary to manage the airport operation.


Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.


Computer Skills: Demonstrated proficiency in Word, Excel, Online Timekeeping and Outlook, sufficient to write letters, organize schedules, and perform other tasks related to payroll and operations.

Certificates and Licenses: Valid State Driver’s License with a verifiable safe vehicle operating record.


Supervisory Responsibilities: Direct or indirect supervision of all on-site PrimeFlight personnel.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate but may become high at various times. Employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure. Some work is in an outside environment, with exposure to hot and cold temperatures

and inclement weather.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand and walk for long periods of time on the warehouse floor and/or aircraft ramp

• working in a warehouse / airport environment where temperature will fluctuate based on time of year (heat/rain/snow)

• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while

eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Operational Commitment: this operation runs 24/7/365. Communication, on-site responsibilities can demand overnights/weekend/holiday work schedules.

PrimeFlight Aviation Services is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.