Incident Manager
3 days ago
Title: Incident Manager
Duration: 6 month Contract to Hire
Pay rate: $55/hr
Location: Omaha, NE
REQUIRED SKILLS AND EXPERIENCE
• 2-3+ years of Enterprise level experience as an incident manager
• Strong experience managing, investigating, and escalating the resolution of critical incidents
• Managing root cause analysis process
• Prior experience building and developing playbooks for critical services and applications
• Experience developing and generating reports that show the success rates and KPIs.
• Strong communication and coordination skills with the ability to lead and work with cross-functional teams.
• Prior vendor management experience for escalated incidents
NICE TO HAVE SKILLS AND EXPERIENCE
• Transportation/Supply Chain Industry experience • Knowledge of Active Directory Integrations
DAY TO DAY
Insight Global is seeking 2 Incident Managers for a Fortune 1000 client in the Transportation industry that will sit 100% remote. The Incident Manager is a part of the Return to Service Team (RTS) and is responsible for end[1]to-end management, communication, escalation, investigation, and resolution of critical incidents. Ensuring Business and Customer updates are timely and of sufficient quality through discussions and updates as needed. The RTS team facilitates the restoration of disrupted services and ensures related operations are in line with established service standards, Service Level Agreements, procedures, and best practices. Provide follow-up actions to improve on the service quality and the avoidance of future occurrences. Performs root cause analysis, identifies trends, and coordinates solutions for known or discovered problems. The Incident Manager performs in a 24x7x365 operational response leadership role as part of the RTS Team. Salary Range 90K-120K
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