Tier I Help Desk

19 hours ago

Oceanside, United States Constellation West Full time

About the Role:


The ideal candidate for this position will have one to three years of experience in the following:


  • Responsible for being the first contact for the initial point of entry for support requests within the Support Center's 24/7 Tier 1 service desk. Tier 1 Analysts field calls, emails, messages, and web requests from Fleet Marine Forces and other DoD Agencies, help ascertain the nature of the request, and attempt to resolve these requests using knowledge resources or elevation to other internal or external organizations.
  • Are part of the team delivering a professional and effective support center capability, handling calls and contacts for incident resolution and request fulfillment.
  • Provide high-quality communication to customers at all levels, both written and verbal, that clearly explains key details of the request and steps to resolve it.
  • Ensure that requests are responded to and that customers are regularly kept up to date so that customers have confidence that their issues are being actively addressed.
  • Elevate requests to Tier 2, System Integrators, and Tier 3 Teams when appropriate to resolve more complex customer issues.
  • Provide telephone support to customers in a professional, knowledgeable manner to maintain excellent customer relationships.
  • Ensure tickets are logged for all support requests entering the support center.


Education:


  • High School Diploma or equivalent
  • Associate’s Degree, or higher, preferred


Preferred Skills:


  • Experience working on a service desk dealing with incidents and requests, preferred.
  • Experience working with service members and DoD personnel is preferred.
  • Independent, self-starter with the flexibility to work day, swing, and night shifts.
  • Professionals with strong computer skills, including Microsoft Outlook, Word, and Excel.
  • Multitaskers with great customer service skills and a strong sense of ownership.
  • Investigative and curious personality, skilled in having conversations to diagnose issues and determine quick resolutions

.

Requirements:


Security Clearance: Must have and can maintain a secret security clearance


We are an Equal Opportunity Employer


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


About The Organization


Constellation West is an award winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances.

Constellation West strives to provide fully integrated solutions that cover all aspects of system and network engineering, administration, and management. We believe in attracting the right people ready to take on exciting challenges and be part of a dynamic team. Are you one of them? Do you have the expertise and knowledge to solve complex problems? If yes, join us and be a part of an exhilarating work environment that rewards your hard work and dedication. Don't miss out on this fantastic opportunity to make a difference


Benefits include but are not limited to:


• Tuition reimbursement

• Competitive 401(k) plan

• Competitive Health Benefits

• 11 Paid Holidays

• 15 PTO Days

• Veteran Hiring Preference


Constellation West is proud to be an EEO/AA employer M/F/D/V

  • Tier I Help Desk

    1 day ago

    Oceanside, United States Constellation West Full time

    About the Role:The ideal candidate for this position will have one to three years of experience in the following:Responsible for being the first contact for the initial point of entry for support requests within the Support Center's 24/7 Tier 1 service desk. Tier 1 Analysts field calls, emails, messages, and web requests from Fleet Marine Forces and other...

  • Help Desk Specialist

    4 months ago

    Oceanside, United States F2 SYSTEMS, LLC Full time

    Help Desk / Service Desk Specialist providing 24/7 Hlep Desk Support to the USMC. Help Desk Specialist responds to and diagnoses problems through discussion with users. Ensures a timely process though which problems are controlled. Includes problem recognition, research, isolation, resolutions, and follow-up steps. Candidate will be working at the Operating...

  • Help Desk Specialist

    3 weeks ago

    Oceanside, California, United States F2 SYSTEMS, LLC Full time

    Job Title: Help Desk SpecialistF2 SYSTEMS, LLC is seeking a skilled Help Desk Specialist to join our team at the Operating Forces Tactical Systems Support Center at Marine Corps Tactical Systems Support Activity Camp Pendleton, CA.Job SummaryWe are looking for a highly motivated and detail-oriented individual to provide 24/7 Help Desk Support to the USMC....

  • Help Desk Specialist

    2 weeks ago

    Oceanside, California, United States F2 SYSTEMS, LLC Full time

    Job Title: Help Desk SpecialistAt F2 SYSTEMS, LLC, we are seeking a highly skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing 24/7 technical support to our clients.Key Responsibilities:Respond to and diagnose technical issues through discussion with usersEnsure a timely process for resolving...

  • Help Desk Specialist

    2 days ago

    Oceanside, California, United States F2 SYSTEMS, LLC Full time

    Job Title: Help Desk SpecialistJoin F2 SYSTEMS, LLC as a Help Desk Specialist and be part of a dynamic team providing top-notch support to our clients. As a Help Desk Specialist, you will be responsible for providing timely and effective support to our customers, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Respond to...

  • Help Desk Specialist

    1 week ago

    Oceanside, California, United States F2 Systems, LLC Full time

    Job SummaryWe are seeking a highly skilled Help Desk Specialist to join our team at F2 Systems, LLC. As a Help Desk Specialist, you will be responsible for providing top-notch technical support to our clients, troubleshooting and resolving complex technical issues, and ensuring that our systems and networks are running smoothly.Key ResponsibilitiesProvide...

  • Help Desk Specialist

    1 week ago

    Oceanside, California, United States F2 Systems, LLC Full time

    Job DescriptionAs a Help Desk Specialist at F2 Systems, LLC, you will be responsible for providing 24/7 technical support to our clients. You will respond to and diagnose problems through discussion with users, ensuring a timely process to resolve issues. This includes problem recognition, research, isolation, resolution, and follow-up steps.The ideal...

  • Front Desk Clerk

    1 month ago

    Oceanside, United States Ultimate Staffing Full time

    The Front Desk Clerk is responsible for providing customer service and performing administrative duties around the office. Their main goal is to make people feel welcome and help them get what they need. Responsibilities include: Greeting visitors: Welcoming guests and making them feel comfortable Answering phones: Answering, screening, and forwarding calls,...

  • Front Desk Clerk

    1 month ago

    Oceanside, United States Ultimate Staffing Full time

    The Front Desk Clerk is responsible for providing customer service and performing administrative duties around the office. Their main goal is to make people feel welcome and help them get what they need. Responsibilities include: Greeting visitors: Welcoming guests and making them feel comfortable Answering phones: Answering, screening, and forwarding...

  • Front Desk Representative

    4 weeks ago

    Oceanside, California, United States The Joint Full time

    **Job Summary:**We are seeking a highly motivated and customer-focused Front Desk Coordinator to join our team at The Joint Chiropractic. As a Front Desk Coordinator, you will be the first point of contact for patients, providing exceptional service and ensuring a positive experience for each visitor.**Key Responsibilities:**Greet patients with enthusiasm...

  • Front Desk Manager

    2 months ago

    Oceanside, United States Grand Pacific Resorts Full time

    If your answers are yes, please read on... To be successful as a Front Desk Manager, you will need to be a hard working professional who can successfully lead the front office agents in resolving guest/owner's complaints, reservation and room assignments and handle requests & inquiries. In this role, you play an integral role in ensuring that guests/owners...

  • Front Desk Coordinator

    4 months ago

    Oceanside, United States The Joint Full time

    ** Now Hiring!Front Desk Coordinator - Oceanside, CA** Oceanside, CA **Front Desk Coordinator - Oceanside, CA** Oceanside, CA Part Time **The Opportunity:** At The Joint, our mission is to improve the quality of life through routine and affordable Chiropractic care. We are positively changing Chiropractic care nationwide. The Joint is the largest provider of...

  • District Manager I

    5 days ago

    Oceanside, United States Liberty Military Housing Full time

    Job DescriptionJob DescriptionOverviewLiberty Military Housing – Own your passion for service! At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals....

  • Customer Care Representative I

    1 week ago

    Oceanside, United States Liberty Military Housing Full time

    Job DescriptionJob DescriptionOverviewLiberty Military Housing – Own your passion for service! At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals....

  • Customer Care Representative I

    2 months ago

    Oceanside, United States Liberty Military Housing Full time

    Overview: Liberty Military Housing Own your passion for service! At Liberty Military Housing were here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property...

  • Resident Support Representative I

    1 month ago

    Oceanside, California, United States Liberty Military Housing Full time

    Position Overview:Liberty Military Housing: A Commitment to ServiceAt Liberty Military Housing, we are dedicated to serving military families by providing them with comfortable and well-maintained residences in welcoming communities throughout the United States. Our team is composed of highly trained professionals with backgrounds in property management and...

  • Client Relations Specialist I

    1 month ago

    Oceanside, California, United States Liberty Military Housing Full time

    Position Overview:Liberty Military Housing: A Commitment to ServiceAt Liberty Military Housing, we are dedicated to serving those who serve our nation by offering military families comfortable and well-maintained residences in welcoming communities throughout the United States. Our team comprises highly trained professionals with backgrounds in property...

  • Resident Support Coordinator I

    1 month ago

    Oceanside, California, United States Liberty Military Housing Full time

    Position Overview:Liberty Military Housing: A Commitment to ServiceAt Liberty Military Housing, we are dedicated to serving those who serve our nation by offering military families comfortable and well-maintained residences in welcoming communities throughout the United States. Our team, comprised of property management professionals and individuals with...

  • Caregiver/Home Care Aide

    3 weeks ago

    Oceanside, California, United States Home Care Placement, LLC Full time

    {"Benefits": "Competitive Pay: $18.50-$21.00 (Depending on Client)5-Hour of Paid Orientation401KReferral ProgramBi-Weekly PaySick PayEmployee of the Month RecognitionExperienced Home Care Leadership Team with 20+ years of experience.Agency focused on a Higher Standard of Service and Care, delivered the \"HCP Way\"", "Requirements": "Need prior experience...

  • Caregiver/Home Care Aide

    3 weeks ago

    Oceanside, California, United States Home Care Placement, LLC Full time

    {"Benefits": "Competitive Pay: $18.50-$21.00 (Depending on Client)5-Hour of Paid Orientation401KReferral ProgramBi-Weekly PaySick PayEmployee of the Month RecognitionExperienced Home Care Leadership Team with 20+ years of experience.Agency focused on a Higher Standard of Service and Care, delivered the \"HCP Way\"", "Requirements": "Need prior experience...