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Elevator Components Technical Support Engineer

2 months ago

Twinsburg, United States WITTUR USA, Inc. Full time

Wittur is one of the world’s leading providers of components, modules and systems for the elevator industry.

We have an immediate opening for an Elevator Component Technical Support Engineer whose responsibilities organizing and managing spare parts stock, Spare parts sales, Online Parts Web store management, technical support.


Responsibilities

  • Responsible for working with customers to identify and order spare parts.
  • Responsible for processing sales and warranty orders, documenting customer complaints, and creating recommended spare parts quotes for new and existing equipment
  • Establish and maintain interpersonal relationships with customers
  • Interacts with all the departments involved in the organization to process orders & warranties on time to meet customer’s deadlines.
  • Conducts proactive calls to customers to check on the possible need for spare parts, replacement, or training for any equipment they have purchased.
  • Management website Web-shop and support the launch of new product lines.
  • Reads engineering drawings to help customers identify parts that are needed.
  • Answers customer's phone calls and emails in a way that positively represents the company.
  • Issues return authorizations and follows through when the parts are returned determining credit that may be due or repairs that may be needed.
  • Maintain and secure a monthly safety stock in Wittur USA Facility.
  • Prepare reports, including weekly schedules, orders follow-up reports; forward and discuss with the Aftersales Manager
  • Technical support
  • Other tasks as assigned by the manager


Qualifications


  • 4 year Technical Degree / Bachelor’s degree or equivalent education and work experience
  • 2 plus years of Industrial engineering, Mechanical, Electrical, or similar experience
  • Computer proficiency
  • must be a knowledgeable and experienced professional with excellent customer service skills
  • Ability to write reports, proposals and business correspondence
  • Ability to effectively present information and respond to questions from management and customers
  • Ability to define problems collect data, establish facts and draw valid conclusions
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to read and interpret Engineering Drawings and regulation codes.
  • Knowledge of Microsoft Office Suite.
  • Ability to apply and carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situation.


Travel may be required based on project requirements


We offer a highly competitive compensation and benefits package, including:

  • GMS Medical, dental, vision, Rx coverage for employee plus eligible dependents
  • Life and AD & D insurance, dependent life insurance, long term disability, and HSA, FSA
  • Employer contributions to 401K, PTO, holidays.

For additional company information please visit our website at

We are an Equal Opportunity Employer.