NOC Technical Support Specialist

2 weeks ago


Twinsburg, Ohio, United States INTEGRATED IT GROUP LLC Full time
Job Summary

We are seeking a highly skilled and experienced NOC Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support to our customers, troubleshooting complex technical issues, and escalating issues to senior engineers as needed.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and remote support tools
  • Diagnose and resolve technical hardware and software issues in a timely manner
  • Serve as a technical escalation point for the NOC team when standard troubleshooting does not resolve an issue
  • Collaborate with peers, customers, and vendors to resolve technical issues
  • Accurately track and document all technical issues in a detailed format
  • Stay current with technology changes, updates, and practices

Requirements:

  • Degree in IT relevant field and/or equivalent certifications
  • 4+ years' experience troubleshooting in a multi-user environment and ability to handle multiple concurrent tasks
  • Experience with Windows, Windows Server, Microsoft Exchange Server, and Office 365
  • Working knowledge of VMware, cloud/virtual computing, and wired and wireless
  • Ability to provide end user desktop support of Microsoft Office, CRM, and ERP software
  • Hands-on experience with server, desktop, and networking hardware
  • Proven ability to be detail-oriented and manage time effectively
  • Exceptional verbal and written communication skills necessary to effectively collaborate with peers and to present and explain highly technical information to stakeholders with limited technical knowledge

About Us:

Integrated IT Group LLC is a comprehensive provider of managed, shared and stand-alone services for business data systems, network, wireless, telephony, video surveillance, interactive collaboration and online productivity tools for our clients. These services include backup and disaster recovery, cloud solutions, and hardware and software sales and are available to companies in commercial and public sector markets throughout Northeast Ohio.



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