Branch Manager

1 day ago

New York, United States ASCENDO Full time

Bank Branch Manager

The role of the Branch Manager is essential for driving the success of the branch by providing strategic leadership, fostering a culture of excellence, and ensuring operational efficiency. The Branch Manager is a key figure in achieving organizational goals and maintaining the branch’s reputation and profitability. By leading strategic business development initiatives, the Branch Manager contributes to expanding our market presence, acquiring new clients, and overall organizational success. The Branch Manager's efforts will be crucial in driving revenue growth and fostering strategic partnerships.


Responsibilities:

  • Oversee performance, enhance customer experience, develop and mentor team members, manage finances, ensure compliance, and build strong relationships.
  • Identify new business opportunities and build strategic partnerships that align with our company’s goals and values.


Essential Functions:

  • Build and maintain client relationships, identify business opportunities, and promote the bank’s products and services to improve branch profitability.
  • Help maintain cost efficiency to achieve branch objectives; ensure quality customer service and compliance with sales and branding standards.
  • Responsible for managing and growing a business portfolio by partnering with commercial relationship officers, retail cluster managers, loan officers, etc.
  • Demonstrate proficiency in understanding the features and benefits of all products and services to effectively address client needs and resolve inquiries or complaints efficiently.
  • Actively seek and participate in community activities that reflect positively on the bank and achieve CRA/CA objectives.
  • Conduct regular meetings with staff to ensure objectives are clearly communicated; provide guidance and leadership for staff to meet these goals.
  • Coordinate weekly staff scheduling to ensure adequate coverage. Assist in the selection of new staff as appropriate; identify training needs and opportunities; develop and implement a plan to address those needs.
  • Oversee reports related to branch operations. Verify customer identity according to established guidelines and strictly adhere to all other compliance procedures.
  • Supervise the office opening/closing procedures and ensure dual control when accessing the vault.
  • Maintain a comprehensive understanding of branch security and safety protocols, ensuring strict compliance with established policies and procedures to uphold operational integrity.


Auxiliary Functions:

  • Lead and delegate tasks clearly and appropriately among assigned staff.
  • Conduct annual performance reviews, provide clear feedback, and follow up with corrective actions as needed.
  • Provide coaching, recognition, motivation, and consistent skill development to staff members to meet the bank's strategy and objectives.
  • Communicate clearly among teams, ensuring all team members have the right tools and information to perform to expectations.
  • Manage personnel policies and procedures, such as time and attendance.
  • Ensure compliance with bank policies and procedures as well as federal and state regulatory requirements.
  • Provide cross-functional support to other areas of the department and the bank where service or assistance is needed.
  • Perform supportive tasks related to the essential functions of the job, which may be modified or redesigned based on individual circumstances.

Requirements:

  • Education/Training: A Bachelor’s degree in Business or a related field is typically required; specialized training in retail banking is preferred.
  • Experience: A minimum of five (5) years of related experience is typically required.

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