Desktop Support Specialist

3 weeks ago


Raleigh, United States Motion Recruitment Full time

Our client the global leader in commercial real estate services and investments is looking for a motivated Desktop Support Specilaist to join their team Onsite in Raleigh, NC 27601.


Local Candidates Only - W2 Only


Might you know of someone who would be interested?


Duration: 04 Months Contract with Potential to convert to FTE for the right candidate


Location: Onsite in Raleigh, NC 27601


JOB DESCRIPTION:

RESOURCE'S TYPICAL WORKING DAY:

  • Day to Day desktop support anything from troubleshooting hardware to setting up a new user to reimaging desktops.


DAY TO DAY RESPONSIBILITIES:

  • Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
  • Provides level I & II end-user support for software and hardware issues.
  • Oversees the daily operations of the local area network.
  • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
  • Troubleshoots Desktop Virus and malware issues.
  • Maintains a daily backup of all network files.
  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
  • Performs software and hardware inventory.


Years of Experience needed: 4+ years of experience is required by 10+ years is preferred


Level of Education: H.S Diploma


Certifications/Licenses: A+ PC Technician; Both Network + and Dell Hardware certification is a plus


TOP MUST HAVE SKILLS:

  • Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
  • Strong focus on customer service and communication skills (exceptional). - Resource will work with internal teams including Marketing (needs someone with sense of urgency and ability to communicate effectively to broad audiences)
  • Ability to triage incoming ticket requests and prioritize - fast paced. Strong engagement with end users required.
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Routine reporting and data integrity.


TOP NICE TO HAVE SKILLS:

  • Adobe Creative Cloud troubleshooting experience (InDesign and Photoshop)
  • Financial or Medical industry preferred


Interview Process: Three Rounds of Interviews


I look forward to hearing back from you soon



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