Desktop Support Specialist

6 days ago

Raleigh, United States Bandwidth Inc. Full time
Who We Are

Bandwidth delivers world-class messaging, voice, and emergency service connectivity for the world’s biggest brands. We are the APIs and global network behind the platforms that the Global 2000’s use to power their internal communications, contact center platforms, apps, and software. We transform interactions for top-tier orgs—and we do it on a global scale. We’re the only ones who marry the power of our global network with the control and agility offered by our enterprise-grade APIs. Unmatched reliability meets unparalleled control. That’s the Bandwidth way.

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For

The Desktop Support Specialist will be responsible for Mac/Windows/Linux laptop support, assist with GSuite and other Cloud Application support, along with general support of all things IT related. This role is also responsible for the deployment and tracking of IT Assets (i.e. laptops, monitors, & other IT accessories) and onboarding and offboarding of employees. Candidates must have outstanding customer service skills, possess strong communication and presentation skills, and have a proven ability to work under pressure to meet deadlines.

What You'll Do

  • Work with internal customers to identify, analyze, and effectively solve problems in a timely and organized manner
  • Set up, maintain, and troubleshoot desktop, notebook (PC, Mac, Linux) and peripherals
  • Install and configure software on Linux, Mac, Windows
  • Set up, configure printers, scanners and other peripherals
  • Document issue resolution using the help desk ticketing system
  • Maintain and track inventory of all hardware and software resources and parts
  • Work with outside vendors as needed
  • Execute other duties as assigned
  • Other support and IT maintenance duties as needed

What You Need

  • Bachelor’s Degree required.
  • 1+ year of experience with setup, configuration, troubleshooting of desktop/notebook hardware and software
  • Active Directory concepts and administration.
  • Strong customer service skills required.

Bonus Points

  • 2+ years hands on IT experience
  • IDaaS and SaaS Administration
  • Ability to multi-task in fast-paced environment.
  • Experience working in a structured, process-driven environment.
  • Experience supporting a variety of Wi-Fi-enabled environment.
  • Experience supporting remote users, including VPN connections.
  • Linux: CLI and GUI, OS and package installation, basic troubleshooting. Microsoft Windows (7,10) and Office Suite. Mac OS X.
  • Some knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, RADIUS, etc.).

The Whole Person Promise

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply You won’t want to miss the opportunity to be a part of the BAND.

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