Specialist II, Business Technology Support

2 months ago

Lincoln, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full time

Brief description: The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility.  It also involves training the Support Specialist I associates as well as continued knowledge transfer to the BT support technicians.  Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise.  This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality.  In Addition, this position will also be the local escalation contact for any related IT support issues.  Escalations will flow up to their Sysco Team Leads and to the BT Support Leads to quickly resolve any issues.     

This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model.  In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability.  This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology.    

This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices.  Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. 

Supervisor:  Team Leader, IT Local Support Specialist

Classification:  Non-Exempt

Educational requirements: H.S. Diploma and minimum 5 years’ experience associated with end user technology support and IT related environments.

Special requirements:  Minimum of five years customer service experience in Computer Technology.  Must possess excellent communication (written and verbal), organizational, and problem solving skills.  Must effectively interact with several different personalities and levels of management.  Must be self-motivated, resourceful, reliable, and trustworthy.  Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software.  Must have experience with supporting, installing, and configuring Order Entry applications.  Must be able to use remote support tools to be able to troubleshoot remote computer devices.  Must be available for after hour support and weekend on-call support as needed. 

Description of Responsibilities:

  • Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required.
  • Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing.
  • Ensures software and hardware standards are adhered to at all times based on guidance from Corporate
  • Contribute to the development of policies and procedures.   
  • Ensuring software license compliance with all installed software 
  • Responsible for imaging workstations using the standard images
  • Maintains and adheres to current system security policy
  • Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
  • Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required.
  • Account administration and support for Order Entry applications
  • Assists with desktop hardware relocation where required.
  • Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. 
  • Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions.
  • Maintain reliable “Hot Spare” Laptop/Desktop systems
  • Train and assist end users to effectively utilize the enterprise ticketing system
  • Dispose of old computer equipment utilizing approved recycling vendors. 
  • Provide onsite hands on support for devices supported by Infrastructure support teams.
  • Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment.
  • Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices.

    Provides after hours and round-the-clock support for emergency trouble calls when needed.

Additional Duties: As required by Manager

  • Specialist II, Business Technology Support

    2 months ago

    LINCOLN, United States Sysco Full time

    Brief description: The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment,...

  • Specialist II, Business Technology Support

    2 months ago

    LINCOLN, United States Sysco Full time

    Brief description: The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment,...

  • Information Systems Security Manager

    2 days ago

    Lincoln, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Information SecurityJob Qualifications:Skills:Information Security, Information Security Management, Information System SecurityCertifications:NoneExperience:7 + years of...

  • FEMA Region VII Multiple Disasters Support

    1 month ago

    Lincoln, United States Jacobs Full time

    As a result of storms, flooding, and tornados across the Midwest, namely Iowa, Kansas, Missouri, and Nebraska, FEMA is seeking support from CCPRS for a new Task Order to aid in recovery efforts under our PA TAC V contract. If you want to join a company committed to you and your success, invest your technical expertise with us and support FEMA on this new...

  • Executive Support Specialist

    7 days ago

    Lincoln, Nebraska, United States Sampson Construction Full time

    About the RoleWe are seeking a highly skilled Executive Assistant II to join our team. This position will support senior executives by performing advanced administrative duties, including handling confidential information, coordinating meetings, and preparing departmental budgets.The ideal candidate will have a minimum of 3 years of experience in an...

  • Marketing and Sales Support Specialist

    1 week ago

    Lincoln, Nebraska, United States Sandhills Global, Inc. Full time

    About the RoleAre you interested in building a career that involves travel and customer outreach? Look no further than our Marketing and Sales Support Specialist role at Sandhills Global, Inc. in Lincoln, Nebraska.We estimate the salary for this position to be around $50,000 - $70,000 per year, depending on qualifications and experience. The successful...

  • Enterprise Technology Strategist

    2 days ago

    Lincoln, Nebraska, United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking a seasoned technology leader to drive the development of our enterprise IT roadmap and strategy. As Chief Architect - Enterprise Solutions, you will work closely with our Senior Advisor and CTO to shape the future of our communications, network, and cloud operations.Key Responsibilities:* Develop and maintain an overarching...

  • Customer Support Specialist

    12 hours ago

    Lincoln, Nebraska, United States Sandhills Global, Inc. Full time

    Are you a customer-focused individual looking to make a meaningful impact in the trucking industry? We're seeking a skilled Customer Support Specialist to join our Sales and Operations team at Sandhills Global, Inc. Based in Lincoln, Nebraska, this role offers a competitive compensation package of $55,000 - $65,000 per year, plus benefits and opportunities...

  • Provider Relations Specialist II

    3 weeks ago

    Lincoln, Nebraska, United States Ameritas Full time

    A career as a Provider Relations Specialist II at Ameritas offers the opportunity to build meaningful relationships with healthcare providers and contribute to the success of our organization.About AmeritasAmeritas is a leading provider of insurance, financial services, and employee benefits. Our mission is to help individuals and families achieve their...

  • Site Support Specialist

    3 weeks ago

    Lincoln, Nebraska, United States Volt Full time

    Job OverviewVolt is seeking a skilled Site Support Specialist to join our team. This role will be responsible for providing on-site technical support to our clients.About VoltVolt is a leading provider of specialized workforce solutions, delivering expertise and services that address complex business needs. Our mission is to empower businesses with the...

  • Procurement Support Specialist

    7 days ago

    Lincoln, Nebraska, United States Fort Brands Full time

    Procurement Support Specialist:Fort Brands is seeking a highly skilled Procurement Support Specialist to join our buying team. As a Procurement Support Specialist, you will be responsible for assisting our procurement team in vendor communication, product research, and inventory management.About the Role:We are looking for an individual with strong...

  • Radiologic Technologist II Specialist

    3 weeks ago

    Lincoln, Nebraska, United States Bryan Health Full time

    About the RoleAs a skilled Radiologic Technologist II, you will play a critical role in assisting physicians with diagnostic imaging procedures. With expertise in x-ray technology and techniques, you will help diagnose medical problems for patients across all age groups.Key ResponsibilitiesCommit to Bryan Health's mission and values by consistently...

  • Information Technology Specialist

    1 month ago

    Lincoln, United States Bally's Corporation Full time

    Qualifications: College diploma or university degree in the field of computer science and/or 3 years equivalent work experience. Thorough PC desktop computer hardware, Windows Desktop OS (all current versions) and printer troubleshooting skills required. Solid client level TCP/IP knowledge and moderate network troubleshooting skills are a must. Previous...

  • Information Technology Specialist

    3 weeks ago

    Lincoln, United States Bally's Corporation Full time

    Qualifications: College diploma or university degree in the field of computer science and/or 3 years equivalent work experience. Thorough PC desktop computer hardware, Windows Desktop OS (all current versions) and printer troubleshooting skills required. Solid client level TCP/IP knowledge and moderate network troubleshooting skills are a must. Previous...

  • Information Technology Specialist

    2 months ago

    Lincoln, United States Bally's Corporation Full time

    Description Qualifications: College diploma or university degree in the field of computer science and/or 3 years equivalent work experience. Thorough PC desktop computer hardware, Windows Desktop OS (all current versions) and printer troubleshooting skills required. Solid client level TCP/IP knowledge and moderate network troubleshooting skills are a must....

  • Business Development Representative

    3 weeks ago

    Lincoln, Nebraska, United States Millennium Recruiting, Inc. Full time

    Are you looking to grow your career in a dynamic and supportive environment? Millennium Recruiting, Inc. is seeking an experienced Insurance Agent to join our team. As a Business Development Representative, you will have the opportunity to work from anywhere, building relationships with clients and growing your skills.Compensation: The salary for this...

  • Multifamily Technology Implementation Specialist

    3 weeks ago

    Lincoln, Nebraska, United States RentVision Full time

    Job OverviewWe are seeking a highly skilled Multifamily Technology Implementation Specialist to join our team at RentVision. This is a full-time, exempt, and salaried position that will work in our Lincoln, NE office.About the RoleThis position is responsible for delivering a remarkable client experience throughout the onboarding process, which will include...

  • Technical Support Specialist

    7 days ago

    Lincoln, Nebraska, United States Nebraska State College System Full time

    Job SummaryPeru State College, a member institution of the Nebraska State College System, seeks an IT Specialist to provide first-line helpdesk support and technical assistance. This role involves analyzing problems, directing customers to proper resources, and maintaining documentation.About Peru State CollegeNestled in historic southeast Nebraska, Peru...

  • Support Specialist

    3 weeks ago

    Lincoln, Nebraska, United States Region V Services Full time

    Job OverviewWe are seeking a skilled Support Specialist to join our team at Region V Services.This is a unique opportunity to make a meaningful difference in the lives of individuals with disabilities, providing them with the support and training they need to thrive.

  • Development Support Specialist

    3 weeks ago

    Lincoln, Nebraska, United States University of Nebraska Full time

    The University of Nebraska-Lincoln seeks a skilled Development Support Specialist to join its team.Job DescriptionThis role provides key administrative support for the Development department and serves as the primary receptionist for the Lied's administrative office. The successful candidate will provide superior customer service to the public, including...