ServiceNow Business Process Engineer

4 weeks ago


Washington, United States RoundTable Strategic Solutions Full time

ServiceNow Business Process Engineer (must live in the mid-Atlantic region)


Experience:

  • Partner with the ITSM Service Operations Teams and business entities
  • Responsible for bridging the gap between business needs and technology solutions, ensuring that ServiceNow applications and business process align
  • Gather/create data and/or process visualizations to more deeply understand key issues
  • advanced knowledge of ITIL Incident, Problem, Change, Configuration, and Request Managment processes
  • Deep understanding of the ServiceNow platform including ITSM, ITOM, PPM, and other related modules
  • Agile Methodologies
  • 5+ years of experience with large scale ITSM systems in an enterprise environment
  • 3+ years working with the ServiceNow platform


Education:

  • Masters or Bachelors degree
  • IT certified - ServiceNow Administrator and other related certifications
  • US Citizen or Green Card holder required


Contact:

Jack Kowalik

jack@roundtablehit.com



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