ServiceNow Business Process Consultant with Security Clearance
4 weeks ago
• Requirement Gathering/User Story Creation – 50%
• Solution Design – 20%
• System Testing – 20% • Troubleshooting – 10% Required skills/Level of Experience:
Career level with a complete understanding and wide application of technical principles, theories, and concepts. Working under only general direction, provides technical solutions to a wide range of difficult problems. Independently determines and develops approach to solutions. Minimum 5 years’ experience + bachelor’s degree or equivalent (Associate degree +2 years’ experience; 6 years’ experience; or relevant professional certification); Successful completion of higher education which has not resulted in a degree may be counted as one year of experience. Experience working with ServiceNow HRSD for Federal customers, 1+ years; or experience working with ServiceNow (any module) for Federal customers, 2+ years.
• Experience with business process reengineering, user story creation, and/or requirements analysis for Federal HR customers, 3+ years.
• Excellent customer relationship management skills including effective oral and written communications, 3+ years.
• Experience working in agile teams, 2+ years.
• Experience in client-facing roles, 2+ years. Preferred skills:
• ServiceNow Certified HR Implementation Specialists.
• Agile certification, preferably with SAFe.
• Experience with enterprise design thinking, 2+ years. PLEASE NOTE: All candidates require a Department of Homeland Security Clearance to work on this program. OTHER SKILL/REQUIREMENT
Required skills: Microsoft Excel X
Microsoft Word X
Excellent verbal and written communication skills X
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