ServiceNow Developer

3 weeks ago

Washington, United States Humango Solutions Full time

Humango Solutions is seeking to fill in the position of ServiceNow Developer . At Humango Solutions, we strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas. We offer competitive compensation and benefits including Health, Vision, and Dental Insurance, matching 401k plan, and other benefits given below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity.

One of our clients needs a ServiceNow Developer for a permanent position.

Position: ServiceNow Developer
Location: Hybrid
Position Type: Full time
Work Authorization: US Citizen

Experience Requirements:

  • 10 years of ServiceNow development and administration experience implementing and supporting foundational, ITSM and ITOM Process groups.
  • Experience in designing, development, and implementation of ServiceNow Platform
  • Experience working with process owners and business stakeholders to translate business requirements into functional requirements and configuration settings within ServiceNow
  • Experience working with process owners to schedule jobs, events, and triggers to manage business needs and handle background work
  • Expertise in designing, developing, and deploying configured IT, Customer and Employee workflows to automate business processes.
  • Good working knowledge in Java Scripting and web technologies (JavaScript, XML, HTML, AJAX, CSS, HTTP, and jQuery).
  • Proficient in SOA and Web Services, including REST & SOAP concepts.
  • Database knowledge in the following technologies (DB2, Oracle, and MYSQL)
  • Experience managing data within ServiceNow tables, CMDB import sets, Discovery tools, Users, Groups, and roles.
  • Proficient in creating Service Catalog and Request Workflow design and configuration.
  • Experience in organizational change management efforts across the configuration, customer, fulfiller, user, and approver communities.
  • Experience working with, and provide support for, a ServiceNow governance team.

Duties and Responsibilities:

  • Install ServiceNow instance core setup and configuration and customizations.
  • Contribute to roadmap and strategy presentations that align to organizational goals and resources.
  • Participate in the full SDLC Requirements Gathering, Analysis, design, and coding, testing, training, and operational support using agile methodologies.
  • Work with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing resolution and design suggestions
  • Designing solutions to enhance IT service requests in Service Request Management module by developing JavaScript programs and workflows.
  • Timely support of any implementation and performance issues reported on ServiceNow platform Design and Configuration of IT, Customer and Employee workflows for multiple type of changes as per the Change Advisory Board requirements as part of the Change Management modules.
  • Configuration of Email Notifications and Alerts to notify users about specific activities in the system.
  • Develop probes and sensors to update the CMDB through ServiceNow Discovery.
  • Develop User Interfaces - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages, and other UI elements for ServiceNow modules.
  • Perform environmental promotional activities from Dev to Stage and Test.
  • Create monthly metric reports for IT management teams and assist with scheduling data exports to application owners.
  • Designed various custom ServiceNow reports for enhancing higher level management for monitoring the performance of various support teams.
  • Work with application owners to update workflow tasks and approvals for automated processes.
  • Suggest best practices of ServiceNow and ITIL processes across various business groups.
  • Automate maintenance of the service catalog.
  • Work with process owners across all ITIL process groups to manage any ServiceNow changes necessary to implement any continuous improvements needed.

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