Supervisor, Patient Services

Our Company: PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy.

We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed internally by our team of engineers, system architects, coding professionals and data scientists.

We are PharmaCord, a purpose-driven organization on a rapid growth journey.

Our Team: Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We look for individuals interested in growing with our company and working in an exciting, open and collegial work environment. We seek problem solvers who are compassionate, have high integrity and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work. We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources.

When you join the team as a Supervisor, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You will provide leadership to a team who will compassionately deliver an exceptional experience to many patients per day always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records. You'll adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records and your mastery of the program requirements, and ensuring their prescriptions or cases are handled timely.

A typical day in the life of a Supervisor will include but not be limited to the following:

• Daily program operational management
• Ensuring contracted Service Level Agreement adherence
• Implementing and managing on-going client specific business rules
• Proactively communicating to your team daily to ensure engagement and alignment to day-to-day program operations and goals.
• Team hiring, development and training.
• Ensuring daily program staffing levels are consistent with daily program needs.
• Making certain that direct reports receive the training needed to be proficient in their roles.
• Working proactively with Human Resources to develop a steady pipeline of potential candidates as needed to meet current and future program needs.
• Providing consistent, timely coaching and development for direct reports for a functional area
• Reporting Adverse Events and/or Product Complaint inquiries received in accordance with SOP and good manufacturer practices.

This job might be for you if you are:

• An exceptional leader with the ability to engage and motivate the team for ongoing program success
• Service minded; focused on recognizing and meeting the needs of others (especially patients and care partners)
• Accountable for results and team performance
• Able to plan and prioritize tasks and strong attention to detail.
• Capable of managing disruptive impulses and handle potentially stressful situations.
• Proficient in emotional intelligence (able to recognize emotions and their effects)
• Able to handle personal health information with confidentiality.
• Committed to honesty and integrity.
• Professional and have a strong sense of proper business and customer service etiquette.
• A clear communicator both verbal and written.
• Proficient with computer usage
• Adaptable to change.
• Capable of taking personal initiative and making a commitment to your team and organizational goals
• Able to work effectively within a team.
• A positive individual with a can do attitude

Education and Experience:

• 2+ years of experience in the healthcare industry
• Bachelor’s degree or higher
• Previous personnel/team management experience
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus.
• Previous experience leading customer service teams is a plus.
• We are located in Jeffersonville, IN. You must be willing to work in this area; PharmaCord does reimburse for tolls if applicable.

Physical Demands & Work Environment:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Once you land this position, you’ll get to enjoy:

Our Benefits & Perks

• Affordable Medical, Dental, and Vision benefits with no premium increases in 4 years
• Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
• 401(k) company match
• Paid time off, paid flex days and paid holidays
• Wellness discounts on health premium
• HSA employer contribution
• Company paid Short-term Disability (STD)
• Company paid and voluntary Life Insurance options.
• Voluntary Life, AD&D and Long-Term Disability Insurances
• Paid Parental Leave of Absence
• Wellness and Employee Assistance Programs
• Employee Referral Program
• Ambassador Program
• Tuition reimbursement program
• And more

A Career You'll Love

• Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021.
• Voted Best Companies for Employee Happiness, Best Companies for Women and Culture by Comparably in 2023.
• Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace.
• Opportunities for advancement with a company that supports personal and professional growth.
• Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience.

Any offer of employment is contingent on completion of a background check and drug screen to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.

In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.

PharmaCord is unable to sponsor at this time.

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