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District Manager/Director of Operations

3 months ago

Indianapolis, United States Leap Brands Full time

Position Overview: The District Manager will be responsible for the overall operational performance, customer satisfaction, and profitability of multiple restaurant locations. This role requires a proactive and hands-on leader with strong organizational and communication skills. The District Manager will work closely with restaurant managers to ensure the implementation of company standards, drive sales growth, and enhance operational efficiency.


Responsibilities:

  1. Leadership and Supervision: Provide leadership, guidance, and support to restaurant managers and staff across multiple locations. Ensure adherence to company policies, procedures, and standards.
  2. Operational Excellence: Oversee daily operations to ensure efficient and effective functioning of all restaurant locations. Implement best practices and drive continuous improvement initiatives.
  3. Sales and Profitability: Develop and execute strategies to achieve sales targets and enhance profitability. Analyze financial reports and key performance indicators (KPIs) to identify opportunities for improvement.
  4. Customer Experience: Ensure a consistent and exceptional customer experience at all locations. Address customer feedback and implement improvements as needed.
  5. Staff Development: Recruit, train, and develop restaurant managers and staff. Foster a positive work environment that encourages teamwork, professional growth, and high performance.
  6. Compliance and Standards: Ensure compliance with health and safety regulations, food safety standards, and company policies. Conduct regular audits and inspections to maintain high standards.
  7. Marketing and Community Engagement: Support local marketing initiatives and community engagement efforts to enhance brand visibility and attract new customers.
  8. Inventory and Supply Management: Oversee inventory control, ordering, and supply chain management to ensure adequate stock levels and minimize waste.
  9. Problem-Solving: Address and resolve operational issues, employee concerns, and customer complaints promptly and effectively.
  10. Reporting and Communication: Provide regular reports to senior management on operational performance, sales, and key metrics. Maintain open and effective communication with restaurant managers and staff.


Qualifications:

  • Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred.
  • 5+ years of experience in a multi-unit management role within the restaurant industry.
  • Strong leadership, coaching, and team development skills.
  • Excellent communication and interpersonal skills.
  • Proven track record of achieving sales growth and operational excellence.
  • Ability to analyze financial reports and operational data to make informed decisions.
  • Strong organizational and time management skills.
  • Knowledge of food safety and sanitation regulations.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Proficiency in Microsoft Office Suite and restaurant management software.