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Director - Service Delivery Management

2 months ago

Jersey City, United States Centraprise Full time

Job Role: Director - Service Delivery Management

Job Type: Full Time/ Permanent

Location : Jersey City, NJ (needs to be onsite at client 3 days a week with flexibility for additional days as needed)


Job Description :

Qualifications:

Senior level stakeholder management skills with significant background in Financial Services, previous experience supporting applications in Capital Markets, Banking and/or Insurance

15+ years’ experience supporting applications running in Unix environments and Windows environments, experience working directly with CIO’s and senior business stakeholders

7 years of leadership experience leading large production support globally distributed teams

Agile Software development, and experience in development projects

Excellent Communication and Interpersonal skills (Written and Verbal)

Flexible approach to working hours and responsibilities

Self-driven and with an ability to work independently with minimal supervision

Familiar with risk-based decision-making and escalations

Previous Technology experience across technologies (Java, .Net, Oracle, Multiple Databases, Middleware)

Proficient in MS Office (Excel, Access, and Project) skills


Responsibilities:

Senior Service Delivery Director responsible for a globally distributed application support team

Instrumental in driving performance and improving production stability

Requirement to be primary face off to CIO’s and senior business stakeholders

Continually improve IT services and ensure team takes a structured and proactive approach to resolving technology problems

Drive Best Practices among the global application teams as well as CTB (release / change management)

Ensure compliance with all relevant internal instructions (SOX, circulars) and external regulatory requirements, including the management of operational risk

Participate in the development of and effectively maintain the Incident management process

Involvement in managing an agile development process (from a production perspective and run the bank)