Director of Service Operations
1 week ago
We are seeking a highly skilled Director of Service Operations to lead our Service Operations teams in shaping field service policies, optimizing service delivery, and driving initiatives that enhance value for both ForTec's internal and external customers.
Key Responsibilities:- Lead and develop Service Operations teams to ensure exceptional customer service and operational efficiency.
- Drive daily Service Team operations to achieve service objectives and enhance customer experiences.
- Develop and deploy a strategic Service Operations plan aligned with company goals to enhance service delivery and maximize equipment uptime and reliability.
- Identify and implement an organization-wide strategic Service plan that aligns with company goals and develop a KPI reporting process to identify areas or locations that need improvement.
- Establish and achieve service revenue and expense targets that are in line with ForTec's overall growth strategy.
- Drive continuous improvement initiatives and identify opportunities for efficiency gains, cost reduction, and enhanced service quality.
- Bachelor's degree in a technical field or Business degree with substantial technical experience.
- Minimum 5 years' experience leading field service operations.
- Previous leadership experience developing a successful team in a highly collaborative environment.
- Demonstrated success in leading staff and teams, developing and executing plans to achieve common goals, creating a positive and productive work environment, and coaching and developing staff.
- Ability to analyze complex problems, identify solutions and provide decision making leadership to effectively influence others.
- Strong collaboration skills with proven ability to drive results through others.
- Strong interpersonal, verbal, and written communication skills.
- Strong knowledge of Microsoft office applications required.
- Proficient in process improvement methodologies (lean, six sigma, TQM, PDCA).
- Competitive compensation package
- 401(k) plan with generous company match; Annual Profit-Sharing opportunity
- Medical, dental, vision, disability, and life insurance plan options
- Free Teladoc Health Account
- Generous Paid Time Off (PTO)
- Company Paid Holidays
- Health and Wellness Rewards Program
- Employee Referral Bonuses
- Service Milestone Awards
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Director of Service Operations
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Jersey City, New Jersey, United States ForTec Medical Full timeDirector of Service OperationsWe are seeking a highly skilled and experienced Director of Service Operations to join our team at ForTec Medical. As a key member of our leadership team, you will be responsible for shaping field service policies, optimizing service delivery, and driving initiatives that enhance value for both our internal and external...
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Director of Service Operations
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Jersey City, New Jersey, United States ForTec Medical Full timeJob Title: Director of Service OperationsForTec Medical is seeking a highly skilled and experienced Director of Service Operations to lead our field service operations team. As a key member of our leadership team, you will be responsible for shaping our service policies, optimizing service delivery, and driving initiatives that enhance value for our internal...
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