Desktop Support Specialist

3 weeks ago


Indianapolis, United States ACL Digital Full time

Position: Technical Support

Location: Indianapolis, IN

Duration: 1 Months (With Possible Extension)

Job Description:

A Desktop Support Technician plays a crucial role in providing technical assistance and support to end-users within the City of Atlanta organization. Their primary responsibility is to ensure that computer hardware, software, and related peripherals are functioning correctly and efficiently, allowing employees to perform their job tasks without disruptions.

This role is responsible for diagnosing, troubleshooting, and resolving hardware and software issues related to desktop computers, laptops, and other end-user devices. They provide technical support to employees, ensuring the smooth operation of IT equipment to maximize productivity.

The Desktop Support Technician is to provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate manner and provide end-user assistance where required.


Key Responsibilities:

1. Technical Support: Provide first-level technical support to end-users by responding to IT-related inquiries, troubleshooting issues, and resolving problems related to desktops, laptops, printers, and other peripherals.

2. Hardware Maintenance: Install, configure, and maintain desktop hardware components, including CPUs, memory, hard drives, and graphics cards and reimage devices.

3. Software Support: Install, configure, and troubleshoot operating systems, software applications, and drivers on end-user devices. Assist with software updates and patches.

4. Network Connectivity: Troubleshoot network connectivity issues, including wired and wireless connections. Assist with setting up and configuring network printers and other networked devices.

5. Remote Assistance: Provide remote support to off-site or remote employees, assisting with technical issues through phone, email, or remote desktop tools.

6. Documentation: Maintain accurate records of all support requests, including issue descriptions, resolutions, and follow-up actions. Update knowledge base articles and documentation.

7. Security Compliance: Ensure that all desktops and laptops are compliant with the organization's security policies and standards. Implement antivirus software and security updates.

8. Collaboration: Collaborate with IT teams, such as network administrators and system administrators, to resolve complex technical issues and improve overall system performance. Work across all internal and external areas of IT as one team

9. Training: Assist with training of new devices, software or new employees.

Qualifications:

Required: Bachelor's or associate's degree in computer science, information technology, or a related field, and CompTIA A+ certification are required.

Preferred: Bachelor's or associate's degree in computer science, information technology, or a related field, CompTIA A+ certification, and three or more years of work experience.



  • Indianapolis, United States ACL Digital Full time

    Position: Technical SupportLocation: Indianapolis, INDuration: 1 Months (With Possible Extension) Job Description:A Desktop Support Technician plays a crucial role in providing technical assistance and support to end-users within the City of Atlanta organization. Their primary responsibility is to ensure that computer hardware, software, and related...

  • IT Support Specialist

    1 month ago


    Indianapolis, United States Herff Jones Full time

    Position: IT Support Specialist Location: Indianapolis, IN Starting Min. Pay: $50K/annually THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES - HERFF JONES Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include...


  • Indianapolis, United States Danta Technologies Full time

    Job Description : An expert-level understanding of hardware and software Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems. Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information...


  • Indianapolis, United States CDW Full time

    Desktop Support / Desktop Deployment Project Indianapolis, IN CDW W2 employment – through 2024 CDW has an excellent opportunity in Information Technology in Technical Support. This role is located in Indianapolis, IN. In this role, you will provide End User Support along with building / provisioning of new user set ups and devices. This role is perfect for...


  • Indianapolis, United States HCLTech Full time

    End-User Support TechnicianIndianapolis, INFull time roleBackgroundAs a member of the End User Support team, the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with end users, peers and managers primarily face to face as deskside support for service requests...


  • Indianapolis, United States HCLTech Full time

    End-User Support TechnicianIndianapolis, INFull time roleBackgroundAs a member of the End User Support team, the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with end users, peers and managers primarily face to face as deskside support for service requests...


  • Indianapolis, United States American Structurepoint Full time

    Overview When you join American Structurepoint, you gain more than a career. You become part of a family of talented, passionate, good-hearted people who take pride in going the extra mile for our clients. At American Structurepoint, we are known for making the impossible happen for clients across the world who want help building and bettering their...


  • Indianapolis, United States Community Health Network Full time

    Desktop Support Engineer Job Ref 2404400 Category Professional & Business Support Job Family Information Technology Department IT Client Services Schedule Full-time Facility Shadeland Station Shadeland Ave Indianapolis, IN 46256 United States Shift Day Job Hours 8:00am - 5:00pm, Monday - Friday, with after hour support as needed and on-call rotation **Join...


  • Indianapolis, United States Community Health Network Full time

    Associate Desktop Support Tech Job Ref 2404586 Category Professional & Business Support Job Family Information Technology Department IT Client Services Schedule Full-time Facility Shadeland Station Shadeland Ave Indianapolis, IN 46256 United States Shift Day Job Hours 8:00am - 5:00pm, Monday - Friday, travel required Join...


  • Indianapolis, United States Community Health Network Full time

    Desktop Support Engineer Job Ref 2404400 Category Professional & Business Support Job Family Information Technology Department IT Client Services Schedule Full-time Facility Shadeland Station Shadeland Ave Indianapolis, IN 46256 United States Shift Day Job Hours 8:00am - 5:00pm, Monday - Friday, with after hour support as needed and on-call rotation **Join...


  • Indianapolis, United States eCommunity.com Full time

    Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, community is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and...


  • Indianapolis, United States Community Health Network Full time

    Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and...


  • Indianapolis, United States American Structurepoint Full time

    Overview When you join American Structurepoint, you gain more than a career. You become part of a family of talented, passionate, good-hearted people who take pride in going the extra mile for our clients. At American Structurepoint, we are known for making the impossible happen for clients across the world who want help building and bettering their...


  • Indianapolis, United States Beacon Hill Full time

    Location: Indianapolis, INMust be able to work 2nd or 3rd shift hours. Required Skills: At least 1 year of hands on technical support experience Experience troubleshooting printer, tablets, desktop and mobile phones, PCs etc. Strong organization skills and ability to update tickets in real time Strong customer service experience and deskside manners...


  • Indianapolis, Indiana, United States American Structurepoint Full time

    Overview:When you join American Structurepoint, you gain more than a career. You become part of a family of talented, passionate, good-hearted people who take pride in going the extra mile for our clients. At American Structurepoint, we are known for making the impossible happen for clients across the world who want help building and bettering their...

  • IT Support Specialist

    3 weeks ago


    Indianapolis, United States International Game Technology PLC Full time

    ** IT Support Specialist** Location: Indianapolis, IN, US, 46202 Requisition ID: 8285 IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and...


  • Indianapolis, United States Diverse Lynx Full time

    Hello, Hope you are doing great!!!! My name is Madhvendra kumar, I am a professional recruiter with Diverse Lynx . Diverse Lynx is Most Promising Enterprise Software Technology Company, feel free to check us out at www.diverselynx.com . I am looking forward to have a quick conversation with you. Below are some key highlights of the position, if this is of...

  • IT Support Specialist

    4 weeks ago


    Indianapolis, United States Bostwick Braun Company, Inc. Full time

    Summary: The IT Support Specialist is responsible for analyzing, troubleshooting, and evaluating technology issues. This role supports internal clients, helping to keep employees productive, helping them via telephone, or electronically. This position reports directly to the VP of IT. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides technical assistance for...

  • IT Support Specialist

    1 month ago


    Indianapolis, United States Bostwick Braun Company Inc Full time

    Job DescriptionJob DescriptionSummary: The IT Support Specialist is responsible for analyzing, troubleshooting, and evaluating technology issues. This role supports internal clients, helping to keep employees productive, helping them via telephone, or electronically. This position reports directly to the VP of IT. ESSENTIAL DUTIES AND...


  • Indianapolis, United States Anchor Point Technology Resources Full time

    The Service Desk provides computer support for hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. Most support is provided remotely via our Bomgar Remote Assistance and over the phone. Exemplary customer service skills are a requirement for this role, as providing excellent service to our users...