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Desktop Support Engineer_

3 months ago

Indianapolis, United States Community Health Network Full time

Desktop Support Engineer Job Ref 2404400 Category Professional & Business Support Job Family Information Technology Department IT Client Services Schedule Full-time Facility Shadeland Station Shadeland Ave Indianapolis, IN 46256 United States Shift Day Job Hours 8:00am - 5:00pm, Monday - Friday, with after hour support as needed and on-call rotation **Join Community** Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. **Make a Difference** The Desktop Support Engineer is a key player in the continuous flow of everyday business of all Community Health Network employees. The Desktop Support Engineer will work with virtual, mobile, and client computing devices to set software/hardware standards, engineering client computing solutions, and supporting Network caregivers to better serve our patients. **Exceptional Skills and Qualifications** Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving. + Associate degree or equivalent work experience required. + Microsoft Certified Systems Engineer (MCSE) Certification strongly preferred. + Three (3) or more years of experience with enterprise software and hardware required. + Two (2) or more years of customer service experience required. + Previous experience in troubleshooting Windows OS, Apple OS, Citrix, Group Policy, Active Directory, SCCM, Disk Encryption, Office 365, Office 2016, and Microsoft Edge. + Previous experience with Epic EMR preferred. + This position will be required to work on-site for the first initial six months upon hire, with the flexibility to work a hybrid schedule after. Office location will be at 7351 Shadeland Station, Indianapolis, IN 46256. + This position will participate in an on-call rotation. **Why Community?** At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community. Caring people apply here. Community Health Network complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Community Health Network does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.