Radiology Technical Support Specialist

3 weeks ago

Pittsburgh, United States Lorien Full time

This role will provide routine and preventative maintenance, provide remote software upgrades and server migrations, new product implementations for software products to our customers and partners, all in a timely manner.


Other Key Responsibilities:

  • Provide world-class support, in cooperation with our partners, using our end-to-end tech stack and processes, ensuring that customer needs are addressed
  • Coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
  • Facilitate feedback from customers to Marketing, Sales, Product Management and Customer Success to ensure continuous customer driven product improvements
  • Ensure high level of quality of the Radiology Digital Solutions Platform, through continuous testing and focus on data quality
  • Handle customer requests and complaints; technical, clinical, and workflow, in a prompt and effective manner for Bayer's digital offerings
  • Respond in a highly professional manner to incoming calls, emails, and other requests in a timely fashion
  • Identify and troubleshoot all issues with the goal of increasing customer satisfaction
  • Assist product development and sustaining teams in preparation of technical documents and creating support process documentation
  • Article writing for the knowledge management system


Required Skills:

  • Associate's degree in relevant discipline required, along with 8+ years of relevant experience OR Bachelor's degree in a relevant discipline with 5+ years of relevant experience
  • 4+ years of experience within the Radiology clinical environment
  • Deep technical knowledge and proven experience with Microsoft, Postgres, Red Hat, PACS, RIS, DICOM, HL7, Web Services, PHP, Java (scripting), HTML, XML, Infrastructure / Cloud IT support
  • Strong understanding of clinical workflow within Radiology
  • Knowledge of the workflows required for acquisition, networking

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