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Technical Support Specialist

4 months ago

Pittsburgh, United States Oxford Solutions Full time

Open with our client for a Level II Technician.


As a Level II Technician, you will play a critical role in providing advanced technical support to business clients. You will be responsible for managing network systems, resolving complex technical issues, and ensuring a seamless customer experience. This position requires a strong background in B2B technical support, network management, and Azure administration.


Responsibilities

  • Provide Level II technical support to business clients, resolving complex technical issues in a timely and efficient manner.
  • Manage and maintain network infrastructure, including routers, switches, firewalls, and other network devices.
  • Utilize ticketing systems to track, prioritize, and resolve support requests.
  • Collaborate with Level I technicians to escalate and resolve advanced technical issues.
  • Administer and manage Azure environments, ensuring optimal performance and security.
  • Deliver exceptional customer service and maintain a customer-focused approach in all interactions.
  • Document technical procedures, solutions, and best practices for future reference.
  • Participate in on-call rotation and provide after-hours support as needed.


Qualifications

  • Minimum of 4 years of Business-to-Business (B2B) Technical Support experience.
  • At least 3 years of network management experience.
  • Proficiency with ticketing systems and support workflows.
  • Exceptional customer focus with excellent communication and interpersonal skills.
  • Hands-on experience with Azure administration and management.
  • Strong problem-solving skills and the ability to troubleshoot complex technical issues.
  • Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus.
  • Ability to work independently and as part of a team in a fast-paced environment.


Help Desk - Level II Technician - 24-00482