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Technical Support Specialist
4 months ago
Open with our client for a Level II Technician.
As a Level II Technician, you will play a critical role in providing advanced technical support to business clients. You will be responsible for managing network systems, resolving complex technical issues, and ensuring a seamless customer experience. This position requires a strong background in B2B technical support, network management, and Azure administration.
Responsibilities
- Provide Level II technical support to business clients, resolving complex technical issues in a timely and efficient manner.
- Manage and maintain network infrastructure, including routers, switches, firewalls, and other network devices.
- Utilize ticketing systems to track, prioritize, and resolve support requests.
- Collaborate with Level I technicians to escalate and resolve advanced technical issues.
- Administer and manage Azure environments, ensuring optimal performance and security.
- Deliver exceptional customer service and maintain a customer-focused approach in all interactions.
- Document technical procedures, solutions, and best practices for future reference.
- Participate in on-call rotation and provide after-hours support as needed.
Qualifications
- Minimum of 4 years of Business-to-Business (B2B) Technical Support experience.
- At least 3 years of network management experience.
- Proficiency with ticketing systems and support workflows.
- Exceptional customer focus with excellent communication and interpersonal skills.
- Hands-on experience with Azure administration and management.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
Help Desk - Level II Technician - 24-00482