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Radiology Support Specialist I

3 months ago

Pittsburgh, United States RAYUS Radiology Full time
Job Summary

RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Radiology Support Specialist I to join our team. As a Radiologist Support Specialist I, you will be responsible for providing exceptional service to healthcare facilities (clients), patients and all internal and external customers. Radiology Support Specialist (RSS) are responsible for receiving, reviewing and verifying information, resolving problems, fulfilling requests, and performing database queries to optimize radiologist workflow to meet expected turnaround times (TAT's) and client service level agreements/expectations (SLA's). This is a Full-time remote position, four weekdays per week with rotating weekends; This is a overnight shift with hours between 9:30 PM and 08:00 AM.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES:

  • Delivers exceptional patient care and customer service to ensure client satisfaction.
  • Efficient drafting of X-Ray reports and verification of required cross-sectional images.
  • Remediate exceptions and outstanding/past due items on worklist.
  • Works closely with Radiologists, clients, and peers to identify and resolve issues.
  • Executes critical findings and super-stat process with 100% documentation to meet TAT expectations
  • Fulfills job duties in a high volume, fast-paced environment and meets productivity target.
  • Utilizes technology to verify accuracy and availability of information.
  • Obtains required patient information in an efficient and timely manner to meet TAT and SLA expectations.
  • Owns and resolves issues to move things to the next step in process.
  • Establishes strong rapport with all clients, team members and physicians
  • Develops professional and healthy working relationships with others.
  • Identifies process improvement ideas and participates in optimizing workflow
  • Acts in accordance with company mission, vision, and values at all times
  • Adheres to the company’s code of conduct, policies, procedures, processes, and protocols
  • Other duties as assigned.


Requirements

Required

Education: High school diploma or GED required

Experience: A minimum of 1 year of experience in a healthcare setting or customer service role

Preferred:

Education: An associate or bachelor's degree in business or healthcare administration or another related field preferred

Experience: Previous experience in Radiology and/or a high-volume call center preferred

RAYUS Radiology is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment. We are committed to delivering clinical excellence in communities across the U.S., driven by our compassionate, safe, and cost-efficient care, and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services—all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services

RAYUS Radiology is an EO Employer/Vets/Disabled.