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Lead Office Service Associate

2 months ago

Washington, United States Forrest Solutions Full time

Title - Office and Print Lead

Location - Washington DC

Pay Rate - $28-29/Hr


We at Forrest Solutions are seeking a highly organized and detail-oriented Lead Office Services Associate with expertise in print operations to join our team. The successful candidate will manage the print services function, lead a team of associates, coordinate print requests, and ensure high-quality production. This role demands strong leadership skills, in-depth knowledge of print operations, and the ability to manage multiple projects in a dynamic environment.

Key Responsibilities:

  • Oversee and manage daily print services operations, ensuring all printing, copying, and binding tasks are completed accurately and on time.
  • Prioritize and coordinate incoming print requests from various departments, ensuring clarity of instructions, adherence to deadlines, and quality standards.
  • Operate, maintain, and troubleshoot a range of printing equipment, including high-speed digital printers, large format printers, copiers, and binding machines.
  • Perform quality checks on all print jobs to ensure accuracy, proper formatting, and compliance with brand standards and client requirements.
  • Train and mentor print associates in equipment operation, best practices, and quality control processes to enhance efficiency and output quality.
  • Monitor and manage inventory of printing supplies, including paper, toner, and binding materials, and place orders to prevent supply shortages.
  • Develop and implement standard operating procedures (SOPs) to streamline workflow, reduce waste, and improve turnaround times.
  • Collaborate with internal teams to provide custom print solutions for complex projects and special requests.
  • Manage relationships with external vendors for equipment maintenance, repairs, and supply procurement.
  • Prepare reports on print volume, costs, and service performance metrics for management and budgeting purposes.
  • Ensure compliance with company policies, legal regulations, and safety standards within print services operations.

Qualifications:

  • High school diploma or equivalent required.
  • Proven experience in print services or reprographics, ideally in a supervisory or leadership role.
  • In-depth knowledge of digital printing, finishing techniques, and print production processes.
  • Strong leadership and team management skills with a focus on training, coaching, and improving team performance.
  • Proficiency in operating and troubleshooting a variety of printing and binding equipment.
  • Excellent organizational and multitasking skills with high attention to detail.
  • Strong communication and interpersonal skills for effective collaboration across teams.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and print management software.
  • Ability to lift and move heavy materials and equipment as needed.
  • Prior experience in office services, with a preference for candidates who have worked in professional corporate or legal environments.
  • Strong attention to detail, especially in managing print and reprographics tasks.
  • Ability to multitask and manage responsibilities in a fast-paced environment.
  • Excellent communication and organizational skills, with a focus on delivering high-quality customer service.
  • Experience with mailroom operations, supply management, or hospitality-related services is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.