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Customer Care Administrator

1 month ago

New Orleans, United States PosiGen Full time
Essential Job Functions
  • Position handles all facility issues including supplies, coffee, paper products
  • Handles removals, disconnects and reconnects as notified by collections and customer service
  • Creates project and sends certified letters to customers
  • Files all documents and uploads pertinent data into SalesForce
  • Creates required relevant documents and then mails to customers
  • Scans and sends returned customer documents to the CPA
  • Assign unreceived documents to field representatives to retrieve manually
  • Create a daily route for field representatives to follow and monitor performance
  • Utilize company vehicle tracking software to make sure all proper stops were made by field representatives
  • Track all required documents via salesforce and personal tracking spreadsheet
  • Send reports to Chief Customer Officer weekly and to others as requested

Skills & Requirements

Competencies
  • Able to work independently and prioritize work load
  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
  • Ability to accurately type 45 words/minute
  • Ability to adapt in a fast paced, changing environment
  • Ability to communicate effectively and professionally over the phone and through email with both customers and internal staff
  • Team player attitude a MUST

Education/Experience
  • Two years of customer service/support experience
  • Knowledge of Microsoft Outlook is required
  • Excellent written and verbal communication skills required
  • Excellent customer service experience and skills are required
  • Excellent PC skills including excel and word
  • Salesforce is a plus; but not required

Physical Demands
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

PosiGen is Much More Than an Energy Enterprise
  • We are on a mission to help families take control of their energy costs and take back their financial freedom.
  • We help the people we serve save money and make a positive impact on the planet that we all call home.
  • Our passion is helping the families who need help the most
  • Before we came along, solar panels were only available to the wealthy. We noticed that the people who needed to save money the most couldn't afford them. We changed all of that by creating a brand new financial model and it worked

We are trying to create a world where anyone who owns a home can have solar power.

We Are Constantly Challenging Ourselves to Do More
  • PosiGen knew that having solar power would save people money, but we didn't stop there. We proudly became the first and only solar energy company to provide both solar power and energy efficiency measures for most of our customers.
  • Our customers are not only generating power using the sun, they are also living in homes that are more comfortable, secure and energy efficient. Through energy efficiency improvements, we are able to help our customers save much more.

We Are in the Business of Changing Lives
  • Today, we are providing solar electricity, solar hot water, energy efficiency and energy education to customers who face significant financial challenges in their lives.
  • You might think we are in the Solar Power business, but in reality we are in the business of changing lives.

Our Vision is Our Mission
  • PosiGen's Vision is to be the world's most amazing energy enterprise dedicated to delivering freedom, power and pure positive energy to all.
  • We know exactly how big our vision is and we fully intend to achieve it

EEO Statement
  • PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.
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