Debt Recovery Team Lead

1 month ago


Eden Prairie, United States Viking Client Services, LLC Full time

Position Summary:

Viking Client Services of Eden Prairie is hiring a Debt Recovery Team Lead for our Eden Prairie headquarters. The Team Lead must manage daily functions as it pertains to billing and/or collections to optimize effectiveness and achieve goals. This person must provide leadership that results in positive employee relations, teamwork, and efficiency. They must also effectively manage staff to ensure that performance standards are set and measured and that continuous training and development of staff is provided on multiple verticals (such as financial services, subrogation, auto, medical, etc.). This position is a hybrid (on-site & remote) role, with work on-site at the Eden Prairie location required.


Responsibilities:

▪ Manage daily functions as it pertains to billing and/or collections to optimize effectiveness

and achieve goals.

▪ Provide leadership resulting in positive employee relations, teamwork, and efficiency.

▪ Effectively manage staff to ensure that performance standards are met, measured, and

continuous training and development of staff is provided.

▪ Distribute accounts/claims to staff, address complaints from consumers and prepare

accounts to be closed.

▪ Prepare, post and monitor team goals.

▪ Keep informed of new federal/state laws and regulations. Monitor compliance.

▪ Develop professionalism through employee involvement and encourage/develop employee

creativity.

▪ Evaluate employee performance to determine needs for improvement. Conduct

performance evaluations. Communicate to employees when performance deficiencies

occur in accordance with company practice and procedure.

▪ Monitor attendance of employees. Review all requested time off and approve where

appropriate. Handle other personnel administrative functions.

▪ Maintain records, schedules, logs as needed.

▪ Conduct employee and group meetings to update employees and answer questions.

Resolve employee conflicts, concerns and complaints in accordance with company

principles.

▪ Ensure proper communication between all employees within the team.

▪ Effectively lead team through dynamics of job-related stress.

▪ Keep informed on multiple client verticals such as financial services, subrogation, auto,

medical, etc.,

▪ CSS software knowledge and ability to train new and existing employees

▪ CSS phone system knowledge as well as ACI click to dial to utilize with performance

objectives and ability to train new and existing employees


Qualifications:

Education: Associates degree and/or equivalent experience.

Experience: 2 years within billing and/or collections industry; 1 year in lead or supervisory role.


Other Skills:

  • Interpersonal/leadership skills to motivate and lead a staff of 10–20 employees.
  • Hands on management approach with a strong sense of the collection industry.
  • Leadership and communication skills with the ability to articulate ideas, direct,
  • motivate and train staff.
  • Self-motivated with effective organizational skills


Physical Demands:

Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or

hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or

move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities

required by this job include close vision, distance vision, color vision, depth perception, and ability to

adjust focus.


This position is required to work on site.



  • Eden Prairie, United States Viking Client Services, LLC Full time

    Position Summary:Viking Client Services of Eden Prairie is hiring a Debt Recovery Team Lead for our Eden Prairie headquarters. The Team Lead must manage daily functions as it pertains to billing and/or collections to optimize effectiveness and achieve goals. This person must provide leadership that results in positive employee relations, teamwork, and...

  • Salon Team Lead

    23 hours ago


    Eden Prairie, Minnesota, United States Great Clips Full time

    Salon Team Lead - Great ClipsWe are seeking a highly skilled and motivated individual to join our team as a Salon Team Lead at a Great Clips salon. As a Salon Team Lead, you will play a key role in supporting the salon's operations and ensuring that our customers receive exceptional service.Our salon located at a busy retail location offers a dynamic work...

  • Team Lead

    3 months ago


    Eden Prairie, United States Apex International Full time

    Job DescriptionJob DescriptionAt Apex International, we pride ourselves on being a high-quality manufacturer of over the counter personal care, and household products. We create collaborative partnerships with customers ranging from global Fortune 100 companies to entrepreneurial start-ups.We are currently seeking a Team Lead to join our team based out of...


  • Eden Prairie, United States MTS Systems Full time

    Job DescriptionJob DescriptionCompany Descriptionsmart people.smart ideas.smart choice.A thriving environment for learning, innovation and growth.Why do so many people join MTS Systems Corporation and stay for a career? Because this is a place where you get to apply your creativity, work with smart people on fascinating projects, and make a positive impact...


  • Eden Prairie, Minnesota, United States Viking Client Services, LLC Full time

    Job OverviewAre you seeking a dynamic role that allows you to engage with individuals eager to settle their accounts? At Viking Client Services, we are transforming the landscape of collections.As an Insurance Claims Recovery Specialist, your primary responsibility will be to reach out to insurance providers and tenants to facilitate the resolution of...


  • Eden Prairie, United States The Grounds Guys Full time

    Here’s the deal: we’re awesome at taking care of our customers and providing exceptional residential and commercial lawn care and landscaping service. But that only happens because we have amazing people like you on our team. If you’re ready to take the next step in your career and lead a crew of lawn care professionals, or you’re already successful...

  • Culinary Team Lead

    6 days ago


    Eden Prairie, Minnesota, United States True Friends Full time

    Position: Assistant Kitchen ManagerCompensation: $1000 Hiring BonusAbout the Role:Join our dedicated team in enhancing the lives of individuals with disabilities through meaningful culinary experiences. As an Assistant Kitchen Manager, you will have the opportunity to blend your culinary skills with a purpose-driven mission.Key Responsibilities:- Develop and...


  • Eden Prairie, United States SAS Retail Services Full time

    Hey detail-oriented person! We handle product movement at retail. We display it, we move it, we track it; making sure stores and their product suppliers have the best opportunities for optimal sales. Is your retail career ready for a boost? Looking for the next step and a path to management? Then make sure you choose the right place to grow. We offer great...


  • Eden Prairie, United States SAS Retail Merchandising Full time

    Hey detail-oriented person! We handle product movement at retail. We display it, we move it, we track it; making sure stores and their product suppliers have the best opportunities for optimal sales. Is your retail career ready for a boost? Looking for the next step and a path to management? Then make sure you choose the right place to grow. We offer great...

  • Mobile Lead Architect

    3 weeks ago


    Eden Prairie, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...


  • Eden Prairie, United States SAS Retail Services Full time

    Hey detail-oriented person! We handle product movement at retail. We display it, we move it, we track it; making sure stores and their product suppliers have the best opportunities for optimal sales. Is your retail career ready for a boost? Looking for the next step and a path to management? Then make sure you choose the right place to grow. We offer great...


  • Eden Prairie, Minnesota, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...


  • Eden Prairie, United States Servpro Full time

    Job DescriptionJob DescriptionSalary: $28.00-$32.00*********$1,500 SIGN-ON BONUS***********We take care of people, who take care of people.Ready to experience new career growth and the joy of helping others? Come join our team. SERVPRO®® offers the satisfaction of helping those who need it most, along with benefits such as:Premium compensation + overtime...


  • Eden Prairie, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Training Lead

    2 months ago


    Eden Prairie, United States Tennant Full time

    With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world....

  • Training Lead

    3 weeks ago


    Eden Prairie, United States Tennant Full time

    With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world....


  • Eden Prairie, United States True Friends Full time

    Team Building Facilitator - NOW HIRING FOR FALL EVENTS! Join in our mission of providing life-changing experiences that enhance independence and self-esteem for children and adults with disabilities! This is a fun and rewarding part time position! The flexible schedule is great for college students. Lead groups of all ages through team building, high and low...

  • Optometrist, Lead

    1 month ago


    Eden Prairie, United States Visionworks of America Full time

    Store 618, Eden Prairie, Minnesota, United States of America Responsibilities: Practice Optometry in accordance with the clinical guidelines set forth by the American Optometric Association and the American Academy of Optometry, in addition to any applicable state board statutes. Comply with HIPAA policies and maintain complete/accurate patient...


  • Eden Prairie, Minnesota, United States True Friends Full time

    Team Building Facilitator - NOW HIRING FOR FALL EVENTS Join in our mission of providing life-changing experiences that enhance independence and self-esteem for children and adults with disabilities This is a fun and rewarding part time position The flexible schedule is great for college students. Lead groups of all ages through team building, high and low...


  • Eden Prairie, Minnesota, United States Spinnaker LLC Full time

    Marine Estimation Lead – Spinnaker LLCSpinnaker LLC, a prominent player in the maritime industry, is on the lookout for a Marine Estimation Lead to enhance their operations. This role is pivotal in overseeing the estimation processes within the ship repair and offshore fabrication sectors.The selected candidate will be responsible for ensuring the...