Athlete Services Data Manager

3 weeks ago

Boston, United States Boston Athletic Association Full time

ATHLETE SERVICES DATA MANAGER


ABOUT BOSTON ATHLETIC ASSOCIATION

The Boston Athletic Association (B.A.A.) is a non-profit organization with a mission to promote a healthy lifestyle through sports, especially running. The B.A.A. is committed to a world where all people can access and benefit from running and an active lifestyle. The B.A.A. advances its mission and vision by organizing mass-participatory running events such as the Boston Marathon, creating or supporting community fitness events, and sponsoring a running club that serves the greater Boston area.


ABOUT THE ROLE

Reporting to the Director of Athlete Services, the Athlete Services Data Manager is responsible for key data management processes, primarily related to event registrations. The position leads all registration functions in the B.A.A.’s customer relationship management system (Salesforce), and ensures timely, accurate processing and reporting of registration data for B.A.A. events. In addition, the Athlete Services Data Manager is the lead project manager for onsite activities, such as bib distribution and race-day registrations. Through their work on the Athlete Services team, they positively impact the experience of the B.A.A.’s participants.


RESPONSIBILITIES

  • Manage race registration submissions, verification, and entry fee processing.
  • Manage the Boston Marathon qualifying time verification process during pre-verification and registration periods.
  • Manage programs and initiatives, including, but not limited to:
  • Oversee communication and bib identification needed for various [CA1] [TC2] programs and groups of athletes.
  • Consecutive Program, including verification of results and issuance of invitational entry instructions.
  • International Tour Program, including relationship management with the Operators, implementing formal terms and agreements, conducting revenue analysis, and assisting with all race registration aspects.
  • Registration Protection program.
  • Lead registration and entry tracking for non-marathon events, and assist with bib assignment and distribution in partnership with the Director of Athlete Services
  • Manage Bib and Timing Tag Program, including bib order, bib assignment, preparation and bib distribution, and verification of timing tags, ensuring accuracy and functionality.
  • Serve as primary support for Boston 10K and Half Registration, working closely with the Salesforce and Communications teams to manage registration in addition to coordinating onsite race day logistics for Athlete Services.
  • Maintain the qualifying race results database to include communications to race directors, verification of USATF certifications, and adaptation of all necessary procedures within Salesforce.
  • With the Director of Athlete Services, liaise with Operations and Communications Teams to support adjudication and results for all events.
  • Collaborate creatively with the Salesforce Team to drive innovation in Athlete Services’ Salesforce processes and reporting dashboards, while maintaining and enhancing data management strategies to ensure accuracy and integrity[CA3] [TC4] .
  • Support the Director of Athlete Services with timelines and work processes to assure clear communication and functionality of race registrations.
  • Manage public-facing functions of Athlete Services throughout race weekends to provide superior customer service.
  • Collaborate with Athlete Support Coordinator to identify and track trends or opportunities from athlete feedback and recommend improvements related to Salesforce case management, registration or the participant experience.
  • Assist with creating data export files for vendors.
  • Other duties as assigned


WHO WE’RE LOOKING FOR

There are innumerable ways to learn, grow and excel professionally. We know people gain skills through a variety of professional, personal, educational, and volunteer experiences. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below.


  • 3-5 years’ experience in database management, or equivalent experience with customer relationship management platforms.
  • Excellent analytical skills and the ability to navigate complex data sets.
  • Effective communication skills, including the ability to summarize or visualize key data points.
  • Strong organizational and time management skills.
  • Ability to work independently and in a fast-paced environment as well as collaboratively across teams.
  • Proficiency in Microsoft Office, including Excel, and Salesforce strongly preferred.
  • Willingness to advance and develop Salesforce capability through training required.
  • Running industry knowledge and experience working at/for events preferred.
  • Experience with credit card processing preferred.
  • Willingness to work weekends and evenings, as needed.


WORK EXPECTATIONS AT B.A.A

We are a hands-on team and seek employees who are passionate about our work and service to our community. The Athlete Services Data Manager is a 40 hours/week, exempt position. The role will require flexibility to work on some weekends and evenings throughout the year. Additionally, there will be longer work hours surrounding B.A.A. race events. Limited local travel required.


COMPENSATION & BENEFITS

The salary range is competitive and commensurate with lived and professional experience. The B.A.A. will promote your professional growth and development by providing access to:

  • Competitive health & dental insurance plans
  • Life insurance, short term, and long-term disability plans funded 100% by the B.A.A.
  • 401(k) matching dollar-for-dollar up to 4% after one year of service, elective deferrals may begin upon hire
  • An annual allotment of professional development funding (up to $2,000 per calendar year)
  • Paid vacation based on years of service
  • 11 paid holidays, 9 scheduled and 2 floating


HOW TO APPLY

To apply to this position, please prepare a resume and cover letter to the attention of the B.A.A. Human Resources team and submit your materials to Opportunities Opportunities@baa.org.



The B.A.A. is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status or any other status protected by applicable law.

  • Athlete Services Data Manager

    4 weeks ago

    Boston, United States Boston Athletic Association Full time

    ATHLETE SERVICES DATA MANAGERABOUT BOSTON ATHLETIC ASSOCIATIONThe Boston Athletic Association (B.A.A.) is a non-profit organization with a mission to promote a healthy lifestyle through sports, especially running. The B.A.A. is committed to a world where all people can access and benefit from running and an active lifestyle. The B.A.A. advances its mission...

  • Athlete Services Data Manager

    1 week ago

    boston, United States Boston Athletic Association Full time

    ATHLETE SERVICES DATA MANAGERABOUT BOSTON ATHLETIC ASSOCIATIONThe Boston Athletic Association (B.A.A.) is a non-profit organization with a mission to promote a healthy lifestyle through sports, especially running. The B.A.A. is committed to a world where all people can access and benefit from running and an active lifestyle. The B.A.A. advances its mission...

  • ATHLETIC TRAINER Student Health Services Sports Medicine

    2 weeks ago

    Boston, United States Boston University Full time

    The Athletic Training Department in Boston University's Student Health Services is recruiting an athletic trainer to join our collaborative team of healthcare providers. Our department provides athletic training services to all students who participate in varsity sports, university-sponsored club sports, and Military Educations Reserve Officer Training...

  • Senior Development Officer, Athletics

    4 days ago

    Boston, Massachusetts, United States Khoury College Full time

    About the OpportunityThe Director of Philanthropy, Major Gifts will play a key role in advancing the fundraising efforts of Khoury College, with a focus on securing major gifts from alumni, friends, and parents. This individual will work closely with the Director of Development, Executive Director of Development, and Athletic Director to identify, cultivate,...

  • EQUIPMENT MANAGER BU Athletics External Operations

    2 months ago

    Boston, Massachusetts, United States Boston University Full time

    The Equipment Manager is responsible for supervising all aspects of the athletic equipment room, providing oversight of staff, and the associated equipment and uniform needs for the 24 intercollegiate athletics program. The Equipment Manager is responsible for procuring, issuing, and maintaining equipment for all sports, updating and maintaining inventory...

  • Head Athletic Trainer

    4 weeks ago

    Boston, United States teamworkonline Full time

    The Professional Women’s Hockey League is seeking an experienced and passionate individual for the position of Head Athletic Trainer with PWHL Boston team.  The Head Athletic Trainer is the liaison between the medical, sports performance, coaches, and management in the coordinated care of our players health, wellness, and game readiness/performance....

  • Head Athletic Trainer

    4 weeks ago

    Boston, Massachusetts, United States teamworkonline Full time

    The Professional Women's Hockey League is seeking an experienced and passionate individual for the position of Head Athletic Trainer with PWHL Boston team. The Head Athletic Trainer is the liaison between the medical, sports performance, coaches, and management in the coordinated care of our players health, wellness, and game readiness/performance. Subject...

  • Athletic Facility Manager

    4 days ago

    Boston, Massachusetts, United States Roxbury Tenants of Harvard Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Gym Monitor to join our team at Roxbury Tenants of Harvard Association, Inc. (RTH). The successful candidate will be responsible for overseeing the daily operations of our athletic facilities, ensuring a safe and clean environment for participants, and providing exceptional customer service.Key...

  • Athletic Facility Supervisor

    2 weeks ago

    Boston, Massachusetts, United States Roxbury Tenants of Harvard Full time

    Company Overview: Roxbury Tenants of Harvard Association, Inc. (RTH) is a well-established non-profit organization dedicated to serving the Mission Hill community since 1969. Our mission is to preserve the unique character of the neighborhood by providing high-quality, affordable housing options for individuals across various income levels. We also offer a...

  • Athletic Facility Supervisor

    2 weeks ago

    Boston, Massachusetts, United States Roxbury Tenants of Harvard Full time

    Company Overview: Roxbury Tenants of Harvard Association, Inc. (RTH) is a well-established non-profit organization dedicated to serving the Mission Hill community since 1969. Our mission is to preserve the unique character of the neighborhood by providing high-quality, affordable housing options for individuals across various income levels. In addition, we...

  • Athletics Program Director

    1 week ago

    Boston, Massachusetts, United States Boys & Girls Clubs of Boston Full time

    Job SummaryThe Boys & Girls Clubs of Boston is seeking a highly motivated and experienced Athletics Program Manager to oversee the planning, implementation, and ongoing evaluation of quality and developmentally appropriate programs, activities, services, and special events in the club's athletic program areas for youth ages 6-18.Key ResponsibilitiesDevelop...

  • Sr. Sales Executive, IT Services

    3 weeks ago

    Boston, United States NTT DATA Services Full time

    Req ID: 236105    NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. We are a recognized leader in IT and business services, headquartered in Texas. As a global division of NTT DATA – part of NTT Group – we leverage consulting and deep industry expertise to help clients accelerate and...

  • Sr. Sales Executive, IT Services

    1 month ago

    Boston, United States NTT DATA Services Full time

    Req ID: 236105    NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. We are a recognized leader in IT and business services, headquartered in Texas. As a global division of NTT DATA – part of NTT Group – we leverage consulting and deep industry expertise to help clients accelerate and...

  • Athletic Facility Supervisor

    2 weeks ago

    Boston, Massachusetts, United States Roxbury Tenants of Harvard Full time

    Job OverviewThe Roxbury Tenants of Harvard Association, Inc. (RTH) is a vibrant, multi-faceted non-profit organization established in 1969. Our mission is to uphold the distinctive character of the Mission Hill neighborhood by offering quality, affordable housing and a wide range of human services. Our community is rich in diversity and vitality, featuring...

  • Athletic Coach

    3 months ago

    Boston, United States Boston Public Schools Full time

    General Information JOB TITLE: Athletic Coach Job Code: S20211 - Coach (TPP) Job Description REPORTS TO: Director of Athletics Job responsibilities include the following: Adhere to all MIAA and BPS, policies and procedures for participation and competition. Manage and submit all required paperwork for participation. Recruit and retain...

  • Virtual Sales for Military and Athletes

    3 days ago

    Boston, United States Gabriela Hutchings Full time

    Job DescriptionJob DescriptionGlobe Life is looking for highly motivated individuals with a background in the military or athletics to join our team. As an agent specializing in serving the unique needs of miltary personnel and athletes, you will play a crucial role in providing financial security and peace of mind to these individuals and their families....

  • ASSISTANT DIRECTOR STRATEGIC COMMUNICATIONS Athletics Communications

    2 months ago

    Boston, United States Boston University Full time

    The Assistant Director for Strategic Communications serves as the primary contact for multiple varsity athletic teams at Boston University, an NCAA Division I institution and a member of the Patriot League and Hockey East. This position handles the publicity and public relations of the assigned teams and their coaches and student-athletes primarily through...

  • ASSISTANT DIRECTOR STRATEGIC COMMUNICATIONS Athletics Communications

    2 months ago

    Boston, Massachusetts, United States Boston University Full time

    The Assistant Director for Strategic Communications serves as the primary contact for multiple varsity athletic teams at Boston University, an NCAA Division I institution and a member of the Patriot League and Hockey East. This position handles the publicity and public relations of the assigned teams and their coaches and student-athletes primarily through ...

  • Athletic Field Maintenance Supervisor

    2 weeks ago

    Boston, Massachusetts, United States Landscaping by J. Michael Full time

    Position OverviewLandscaping by J. Michael is seeking a qualified Athletic Field Maintenance Supervisor to enhance our team. The successful candidate will possess a background in the installation and upkeep of athletic surfaces. This role entails supervising construction initiatives, coordinating materials and subcontractors, and ensuring adherence to...

  • Athletic Facility Supervisor

    2 weeks ago

    Boston, Massachusetts, United States Roxbury Tenants of Harvard Full time

    Company Overview: Roxbury Tenants of Harvard Association, Inc. (RTH) is a prominent non-profit organization dedicated to serving the Mission Hill community since 1969. Our mission is to preserve the unique character of the neighborhood by providing affordable housing options for individuals across various income levels. We also offer a wide range of human...