Customer Service Representative

3 days ago

New Berlin, United States nVent Full time
We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:
  • Provides proactive and superior service to all external and internal customers. This responsibility includes maintaining a professional and positive attitude at all times and demonstrating a sense of urgency with each request.
  • Answers and resolves customer emails and calls involving requests for quotes, shipping and logistics issues, basic technical support questions, and general product information.
  • Completes domestic and international order entry as well as return order entry (RMA's). Being the heart of company profits, entering new orders includes coordination and communication with our Pricing, Marketing, Sales, Sales Rep, and Distribution Center teams to ensure accuracy, efficiency, and prompt delivery.
  • Handles all open electronically transmitted and Ecommerce orders. This includes verifying inventory levels, ensuring proper items set ups, and meeting other customer guidelines as needed.
  • Promptly provides customer incident resolutions by understanding the root cause of each issue, taking corrective action, and responding to the customer in a timely manner. Incidents include errors in shipping, pricing, documentation, order entry, etc.
  • Develops a general knowledge of the product line. This includes having the ability to answer customer questions about cross competitive product lines, applications and uses of certain products, and other technical questions involving specifications, parts lists, and troubleshooting.
  • Identifies opportunities and offers suggestions to improve our processes and participates in continuous improvement efforts.
  • Works closely with Sales Reps to support customer relationships. This includes completing requests for product samples, assisting with order entry, and other basic customer service activities.
  • Communicates constantly with Sales, Product, and Marketing teams to execute quarterly promotions and product display creations. This includes properly communicating and distributing each promotion to our customers.
  • Reviews and updates customer data such as contact information or automatic acknowledgments.
YOU HAVE:
  • Associates Degree or related field experience.
  • 2+ years of customer service experience, preferably in a distribution or manufacturing environment.
  • Strong knowledge of Microsoft Excel and other Microsoft Office Applications.
  • Sense of urgency with strong communication skills.
  • Willing to work overtime as necessary.
  • Experience with basic logistics preferred (UPS tracking and freight carrier correspondence).
  • Exposure to CRM or ERP software preferred.

WE HAVE:
  • A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
    • At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.
    • We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.

  • Commitment to strengthen communities where our employees live and work
    • We encourage and support the philanthropic activities of our employees worldwide
    • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

  • Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
    • Innovative & adaptable
    • Dedicated to absolute integrity
    • Focused on the customer first
    • Respectful and team oriented
    • Optimistic and energizing
    • Accountable for performance

  • Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.

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