Event Services Manager

4 weeks ago

Austin, United States AccorHotel Full time

Event Services Manager

Do you have a passion for creating events and making longlasting memories for your clients Take your career to a whole new level with us and join our Events Team.

What you will be doing:

  • Consistently offer professional friendly and engaging service.
  • Organize convention booking files from date of departure and maintain accurate activities within files consistently.
  • Obtain/confirm all eventrelated information (to include but not limited to  meeting specifications audio visual rooming lists technical needs exhibit needs food and beverage requirements etc) with client organize/distribute group resumes conference agendas event orders floorplans etc to all operating partners accurately and in a timely manner.
  • Drive function space optimization/maximization to ensure best utilization of space for guest experience and financial performance of department.
  • Yield sleeping room block and function space ensuring optimization of financial return/performance.
  • Forecast banquet food & beverage by group with target of 3% accuracy.
  • Initiate/follow up on billing procedures ensuring deposits and/or credit applications are received within acceptable timeframes.
  • Conduct preconference/event meetings with clients and pertinent departments to confirm all relevant details are communicated.
  • Ensure guest/group experience while onsite through personal interaction and attendance at functions throughout the stay. 
  • Must be flexible to accommodate irregular and/or extended hours and work on weekends
  • Conduct any/all site inspections as required.  Able to handle inquiries.
  • Attend necessary meetings within hotel that affect/are affected by the Catering Conference Services &/or Events department.
  • Establish and maintain rapport with clients prior to during and post conference exceeding their expectations and encouraging repeat business.
  • Play active role in local community through associations memberships and involvement.  Be an ambassador of the hotel within the local community.
  • Additional responsibilities as outlined by Director or Assistant Director.

What is in it for you:

  • Paid time off
  • Medical Dental and Vision Insurance 401K
  • Complimentary shift meal
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and Educational Assistance for further development
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

Qualifications :

Your experience and skills include:

  • Creative and passionate about events
  • Able to work in a highpressure environment 
  • Excellent interpersonal and communication skills a team player
  • Hospitality degree preferred
  • Able to work weekends and evenings

Remote Work :

No


Employment Type :

Fulltime

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