Event Services Manager

3 weeks ago

Austin, Texas, United States AccorHotel Full time
Event Services Manager

Are you passionate about creating unforgettable events? Do you have a knack for delivering exceptional service? We're looking for a skilled Event Services Manager to join our team at AccorHotel.

Key Responsibilities:
  • Provide professional, friendly, and engaging service to clients and guests.
  • Organize convention booking files and maintain accurate activities within files.
  • Obtain and confirm event-related information with clients and distribute group resumes, conference agendas, event orders, floorplans, etc. to all operating partners accurately and in a timely manner.
  • Drive function space optimization and maximize space utilization for guest experience and financial performance of the department.
  • Yield sleeping room block and function space to ensure optimization of financial return and performance.
  • Forecast banquet food and beverage by group with a target of 3% accuracy.
  • Initiate and follow up on billing procedures to ensure deposits and/or credit applications are received within acceptable timeframes.
  • Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated.
  • Ensure guest/group experience while onsite through personal interaction and attendance at functions throughout the stay.
  • Must be flexible to accommodate irregular and/or extended hours and work on weekends.
  • Conduct any/all site inspections as required and handle inquiries.
  • Attend necessary meetings within the hotel that affect or are affected by the Catering, Conference Services &/or Events department.
  • Establish and maintain rapport with clients, prior to, during, and post conference, exceeding their expectations and encouraging repeat business.
  • Play an active role in local community through associations, memberships, and involvement, and be an ambassador of the hotel within the local community.
  • Additional responsibilities as outlined by Director or Assistant Director.

What's in it for you:
  • Paid time off
  • Medical, Dental, and Vision Insurance, 401K
  • Complimentary shift meal
  • Employee benefit card offering discounted rates in AccorHotel worldwide
  • Learning programs through our Academies and Educational Assistance for further development
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Qualifications:
  • Creative and passionate about events
  • Able to work in a high-pressure environment
  • Excellent interpersonal and communication skills, a team player
  • Hospitality degree preferred
  • Able to work weekends and evenings

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

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