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Account/Customer Service Specialist

3 months ago

Independence, United States Advance Services, Inc. Full time

Job Summary:

Join our team as an Account/Customer Service Coordinator where you will be at the forefront of delivering exceptional service and maintaining a great relationship to our customer base. Your role will involve handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. This person will coordinate all aspects of service for a major account involved in the manufacturing industry.


Duties:

- Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.

- Provide accurate information about products, services, and account details to customers.

- Assist customers in resolving issues by investigating problems, developing solutions, and following up to ensure resolution.

-Billing and invoicing, track paperwork flow, and track customer inventories.

- Utilize data entry skills to update customer information in the database during each interaction.

- Collaborate with customers, office and warehouse staff.

- Maintain a positive attitude and strive to meet or exceed customer service targets. Great time management skill with ability to work with little or no supervision.


Qualifications:

- Proven experience in a customer service role or related field.

- Proficiency in Microsoft Office and ability to learn new software systems quickly(AS400/SAP experience is a plus) and ability to manage large volumes of emails.

- Strong communication skills with the ability to interact effectively with customers from various backgrounds.

- Excellent phone etiquette and active listening skills.

- Ability to multitask, prioritize, and manage time effectively.

- Experience in sales or customer support is required.

- Strong data entry skills for accurate record keeping.


If you are passionate about delivering top-notch customer service and thrive in a fast-paced environment we encourage you to apply for this exciting opportunity


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