Branch Manager

1 day ago

Arlington Heights, United States Consumers Credit Union Full time
Description

Join a Great Place To Work certified company Consumers Credit Union (CCU) is hiring a Branch Manager to lead our team and operations at the Arlington Heights branch

As the Arlington Heights Branch Manager, you will lead a team of 5 employees and oversee all branch operations. This is a wonderful opportunity for an experienced banking professional that is forward-thinking, collaborative, has a successful business development track record, good sales acumen, and a passion for employee development, coaching, and team engagement.

Responsibilities:

  • Monitor and report budget results; you‘ll speak to operational efficiencies and deficiencies for your branch and make adjustments as appropriate.
  • Oversee the management of Operational and Profitability performance including scorecard management, trend analysis, reporting and staff performance.
  • Develop and implement ongoing sales campaigns, combining with marketing efforts and other departments, such as wealth management advisors and lending sales.
  • Assess and implement strategies from survey results; you‘ll consistently identify ways to improve member experience and decrease barriers.
  • Utilize reports to assess metrics and make necessary improvements for results; you‘ll ensure your team understands the goals and results.
  • Meet with team to review sales and service performance standards; you‘ll coach on performance as appropriate.
  • Ensure applicable compliance and regulatory guidelines are being followed.
  • Monitor and ensure coaching is occurring for quality control and audit findings; you‘ll implement mitigating steps to avoid future issues.
  • Serve as management lead for member escalations for the branch.
  • Ensure policies and procedure are accurate and being followed.
  • Provide clear communications to team for appropriate organizational, department and team information, to include marketing campaigns, human resources changes, etc
  • Evaluate staffing levels, while assessing the budget and member needs.
  • Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. You‘ll actively participate in human resources related activities including recruiting, performance management, employee relations, and problem resolution decisions.

Qualifications:

  • Bachelor‘s Degree in Business, Sales or closely related
  • 5+ years of experience in business management, customer service, retail or related. 2+ years being in financial services
  • 2+ years of people management experience
  • Successful with team development, coaching, leadership, communication and management skills, with a true passion for service.
  • Flexibility to work full time (40-45 hrs/week) and manage the branch to open, close, and operate according to these hours:
    • Mon-Thurs 9:00 am-5:00 pm; Fri 9:00 am-6:00 pm; and Sat 9:00 am-1:00 pm.
  • Keys to success include having a service-oriented mindset (you go above and beyond to meet member needs), being a consultant (you offer expert advice and tailored solutions that keep members coming back for more), take accountability very seriously (you will treat the branch as your own business, taking pride in every success and learning from every setback), being an advocate (you‘ll embody CCU‘s values and mission, ensuring the branch not only meets but exceeds its goals).

At CCU you‘ll enjoy:

An awesome culture that appreciates hard work and delivers on fun, collaboration, respect, and innovation. Add competitive pay, an annual bonus program and a company that believes in developing our employees to their fullest potential and we‘re the total package

CCU offers a comprehensive benefits package. Here‘s a sneak peek:

  • FREE basic life, short term and long-term disability insurance.
  • Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, paid parental leave, and more.
  • 11 company paid holidays, plus CCYou Day - a paid day off when you can focus on your wellbeing. And generous paid time off - new hires accrue up to 4 weeks of PTO in the first year
  • Retirement plans - We‘ve got two of them A 401k with company matching, and a pension plan that is fully funded by CCU.
  • And more

More about CCU

We‘re Consumers Credit Union (CCU) and our mission is to empower our members to live better lives.

We‘re a financial institution just like a bank, except not exactly. Banks have customers, but because we‘re a not-for-profit, member-owned credit union, we have members. And because we‘re not a bank, we don‘t drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services. We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion - and we always put our members first.

In fact, we serve over 225,000 members and have over $3 billion in assets. We employ nearly 500 people in the Chicago area and have 14 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide. And although we‘ve been around for over 90 years, we‘re just getting started

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: or .





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