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Store Support Coordinator

4 months ago

Irving, United States 7-Eleven Full time

With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.

Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.

Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.

▶ How we lead

At 7-Eleven we are guided by our Leadership Principles.

  1. Be Customer Obsessed
  2. Be Courageous with Your Point of View
  3. Challenge the Status Quo
  4. Act Like an Entrepreneur
  5. Have an “It Can Be Done” Attitude
  6. Do the Right Thing
  7. Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

▶ About This Opportunity

JOB SUMMARY:

The Store Support Coordinator will assume a vital role in promptly resolving field related challenges associated with item setups. This position is fully dedicated to supporting store operators, empowering them to enhance sales growth and sustain customer engagement.

KEY DUTIES AND RESPONSIBILITES:

· Interact with customers to research and resolve item related obstacles in a professional manner.

· Identify scope of impact to correct issue for all impacted areas.

· Handle customer complaints and escalate as needed in a timely manner.

· Troubleshoot customer issue to ensure appropriate resolution.

· Collaborate with cross functional partners to fully resolve customer issues.

· Regularly follow-up until resolved.

· Stay up to date on product knowledge and company policies to provide accurate information to customers.


Qualifications:


EDUCATION AND EXPERIENCE:

EDUCATION: Bachelors/4 Yr Degree

YEARS OF RELEVANT WORK EXPERIENCE: 1+ years

SPECIFIC KNOWLEDGE AND SKILLS:

· Customer service or related field experience

· Excellent communication and interpersonal skills

· Basic Knowledge on Excel is preferred.

· Strong problem-solving abilities with attention to details

· Ability to work independently and as part of a team in a fast-paced environment