Director of Operations and Business Development

Health Connector for Business

THE COMMONWEALTH HEALTH INSURANCE CONNECTOR AUTHORITY

The Director of Operations and Business Development, Health Connector for Business (HCB) is responsible for the strategic direction, leadership, and oversight of Health Connector’s Health Connector for Businesses department, prioritizing activities and initiatives that improve consumer experience and maximize enrollment. This position reports to the Deputy COO, HCB and Shared Services.

Responsibilities

Direct, administer, and manage the operations of HCB; responsible for providing leadership and direction for formulating HCB’s strategic objectives and bringing them to senior leadership for input, discussion and decision.

Collaborate in the formulation of strategic plans and policies, including those that advance equity and reduce coverage disparities.

Make critical decisions that impact HCB’s success. This includes setting business priorities, defining strategies, and allocating resources effectively to achieve objectives.

Responsible for setting the long-term direction and goals of the organization, including inspiring and guiding the entire team to work towards a common vision.

Create goals and oversee execution of daily, weekly and monthly actions of the HCB team to meet and exceed targets for sales of new enrollments and retention of renewing groups.

Develop and maintain effective relationships and communication with key stakeholders to ensure successful implementation of projects.

Provide strategic input and leadership on decision-making issues affecting HCB, specifically evaluating potential partnerships.

Act as a strategic advisor and consultant offering expert advice on contracts, negotiations, or business deals HCB may enter.

Coordinate and manage relationships across small businesses, including the performance of service centers, consolidation opportunities and production goals.

Create and implement client touchpoints for brokers and small business owners designed to strengthen client relationships, new business, and retention. Oversee relationship and performance of vendors and partners involved in providing customer service support to HCB small businesses and brokers.

Plan, develop, implement and direct the organization’s operational and fiscal function and performance.

Oversee financial management, including budgeting, forecasting, and financial reporting.

Work with the finance team to develop a solid cash flow projection and reporting mechanism.

Oversee preparation of HCB budget, monitor HCB Operations financial status in order to ensure sufficient financial resources to meet established goals and objectives and maximize use of available resources.

Develop, implement, evaluate, and administer policies and procedures and make decisions regarding policy administration, oversight, and compliance.

Implement, improve, and enforce policies and procedures that will increase the financial and operational effectiveness of the company.

Evaluate proposed state and federal legislation and initiatives impacting HCB and present recommendations to the Deputy COO of HCB and Shared Services.

Evaluate HCB financial, operational, and sales and marketing structures to plan for continual improvements and a continual increase in operating efficiencies.

Effectively recruit and retain a talented team of staff at varying levels of seniority; mentor and support staff growth and development.

Make critical decisions and establish business priorities.

Lead the team including setting expectations, fostering collaboration, and promoting a high-performance culture to help drive HCB towards its objectives.

Drive business development initiatives and identify growth opportunities.

Identify and capitalize on growth opportunities, which may involve entering new markets, expanding product lines, or forming new strategic partnerships. Includes some travel to stakeholder events.

Represent HCB in external forums, conferences, and industry events.

Analyze the effect of long-term growth initiatives, planning, new strategies, and regulatory actions.

Perform other duties as assigned.

Experience and Qualifications

• 5+ years working in health insurance or public health field.
• Demonstrated ability to work on complex projects and meet deliverables within tight timeframes.
• Experience leading business growth and customer experience improvement initiatives.
• The ability to prioritize and work independently and flexibly within a very fast-paced environment to meet unanticipated demands.
• The ability to manage and sustain multiple and complex relationships vendors, customers, as well as internal and external stakeholders to ensure that lines of communication are open.
• The ability to develop effective teams, which share information and work collaboratively to solve problems and make decisions.
• Experience leading teams in implementations, process improvements, controls improvements or similar projects.
• Strong technical skills, business intelligence, and a full understanding of the needs of the organization and its long-term strategy.
• Strong quantitative and qualitative analytical skills and attention to detail.
• Ability to effectively communicate with internal teams and external stakeholders.
• Possess excellent organizational skills with the ability to pay attention to detail.
• Strong written and verbal communication skills to interact effectively with cross-functional teams and vendor staff.
• Strong computer skills and familiarity with common software applications, including Salesforce and Microsoft Office products.
• Ability to balance a large volume of work that may vary periodically.
• Ability to work with people from diverse backgrounds.
• Maintain a positive, proactive, cooperative work ethic at all times.
• Planning, convening, directing, supporting, and overseeing cross-agency project management teams.
• Experience managing a budget and working in a limited-resource environment.

Preferred requirements:

• Bachelor’s or higher degree with a major in business administration, management, public administration, or hospital administration.
• of State Based Marketplace and/or Medicaid policies, programs and procedures.
• sound judgment with ability to take calculated risks.
• management planning, integration, coordination, and monitoring.
• with complex Information Technology systems.

If interested:

Send cover letter and resume to Connector-jobs@state.ma.us.

Please note:

• to the requirement of 268A, please complete thedisclosure form and return with your application. Link:
• All Health Connector employees are required to provide satisfactory proof of eligibility to work in the United States
• All Health Connector employees are required to provide satisfactory proof of full COVID vaccination.
• The Health Connector is operating on a hybrid work arrangement with 2 days in the downtown Boston office and 3 days working from home.

About the Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities. More information about the Connector and its programs is available at .

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force. We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.