Help Desk Specialist
3 weeks ago
Position: Helpdesk Specialist
Work Location: Rancho Bernardo, CA
Duration: 6 months with possible extension to 1 year
Shift: 3 p.m. – midnight Fri, Sat, Sun, Mon, Tuesday consistent overtime requirements, may need to work earlier. Requires flexibility with scheduling.
Required Skills
· ChatOps experience (Slack) - Creating channels / coordinating resources / engaging customers primarily through the Slack
· Customer service - working with customer service reps to high level engineers
· ServiceNow
· Confluence / JIRA
· IP knowledge - subnetting and general IP concepts like subnetting etc.
· Light Active Directory experience
· Basic security experience - helping with password unlocks / helping users create tickets and directing them to SOPs/ Runbooks to resolve their issues
· Working on Project in a Team format and also alone – keeping yourself on track by finishing your assignments on time or early
· Experience with Office360 – Word – Outlook – Excel – MS suite etc…
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