Help Desk Specialist

3 weeks ago


San Diego, United States ACL Digital Full time

Position: Helpdesk Specialist

Work Location: Rancho Bernardo, CA

Duration: 6 months with possible extension to 1 year

Shift: 3 p.m. – midnight Fri, Sat, Sun, Mon, Tuesday consistent overtime requirements, may need to work earlier. Requires flexibility with scheduling.


Required Skills

· ChatOps experience (Slack) - Creating channels / coordinating resources / engaging customers primarily through the Slack

· Customer service - working with customer service reps to high level engineers

· ServiceNow

· Confluence / JIRA

· IP knowledge - subnetting and general IP concepts like subnetting etc.

· Light Active Directory experience

· Basic security experience - helping with password unlocks / helping users create tickets and directing them to SOPs/ Runbooks to resolve their issues

· Working on Project in a Team format and also alone – keeping yourself on track by finishing your assignments on time or early

· Experience with Office360 – Word – Outlook – Excel – MS suite etc…



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